@MAMATHA Adiraju are you still experiencing this issue?

Can you please provide details of the Knowleve Buddy version you have installed and which KB Implementation method you are using?

Did you check the Troubleshooting Knowledge Buddy documentation?

Below is our GenAI-tool answer:  (Check the Reerences used carefully)

Troubleshooting Steps

Here's a step-by-step approach to resolve your issue:

1. Verify Data Sources Configuration

• Ensure that the data sources you want to use are correctly selected in the Data sources field
• When in the Edit Record dialog box, click in the Data sources field and select the appropriate sources of information

2. Check Response Attributes Selection

• In the Response attributes field, click and select one or more attributes associated with the data source
• Note that these attributes must be associated with the selected data source to appear

3. Verify Data Collection and Data Source Linkage

• Make sure your data sources are properly linked to your data collection
• When creating a knowledge article, the content type corresponds to a data source
• Data sources are automatically generated based on content type attributes used during article creation

4. Check Advanced Settings

• Click "Advanced settings" to ensure the "Must return results" checkbox is selected
• This ensures the Knowledge Buddy will always return an answer based on the selected data sources

5. Verify Access Roles

• Ensure you have the appropriate access roles to view and select the response attributes
• You can secure data sources using access roles, which might affect visibility

Common Causes for Missing Response Attributes

The most common reasons why response attributes might not appear include:

• Not selecting the appropriate data sources that contain those attributes
• Data sources not properly linked to the data collection
• Access role restrictions limiting visibility of certain attributes
• The data source doesn't contain the expected response attributes

References:
Creating a Knowledge Buddy
Contextual data definitions
Data Collections in Pega Knowledge Buddy
Troubleshooting Knowledge Buddy integration