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Known Issue

 Marije Schillern (MarijeSchillern)
MOD
Principal Support Operations Specialist
Pegasystems Inc.
GB
MarijeSchillern Member since 2012 132 posts
MOD
Posted: 18 hours 28 minutes ago
Last activity: 18 hours 28 minutes ago
Posted: 24 Aug 2026 3:50 EDT
Last activity: 24 Aug 2026 3:50 EDT

Updates to 24.1.5 from Pega Platforms prior to 24.1 fail

Issue

Updates to Pega Platform™ 24.1.5 from Pega Platform versions prior to Pega Platform '24.1 fail. 

Symptoms and Impact

In Pega Platform '24.1.5, the rules update fail during the Context Upgrade step. Logs show that pzQueueProcessRuleForGuardrails fails to trigger due to insufficient authentication.  All direct updates to Pega Platform '24.1.5 from Pega Platform version 7.1.10 or earlier will fail on this step. There is a small risk of failure when updating from other source versions earlier than 24.1.0. 

Note: The issue does not occur when the Pega Platform source version is between 24.1.0 and 24.1.4. The issue is only present when updating to 24.1.5 and is not present when updating to 24.2 or higher. 

Solution

Update to a later release such as Pega Platform '26.1.  

Note: The Pega Platform '24.1 series is already in extended support.  

If an update to the latest Pega Platform '25.1 or '26.1 is not possible, you can perform a direct update to 24.1.4 first and following that you can carry out a patch update to 24.1.5.

 

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Pega Platform
Updates
Troubleshooting
Found in Version header: Pega Platform ‘24.1.4
Fixed in Version header: Pega Platform 24.2.5, Pega Platform 24.2.4, Pega Platform 24.2.3, Pega Platform 24.2.2, Pega Platform 24.2.1, Pega Platform '26.1, Pega Platform '25.1.3, Pega Platform '25.1.2, Pega Platform '25.1.1, Pega Platform '24.2

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