A service operator such as Service-REST rule, signetAPI operator, and Robot Manager operator is enabled with basic authentication. When the service operator is often invoked, the Pega Platform authenticates it by saving the login time of the operator ID. The authentication process updates the pegadata.pr_operators table with the operator ID’s latest (or last) login time.

Symptom

When basic authentication is enabled for service operators, the application performance degrades.

Errors

PEGA0005 DB time interaction alert exceeding threshold limit

PEGA0011 Total request time exceeds limit

Explanation

A defect in Pegasystems’ code or rules

During the authentication of a service operator, the pegadata.pr_operators table is modified to store the operator’s latest (or last) login time.

Environment

The issue occurs in the following environments:

• Pega Platform™ version 7.1.6 on-premises
• Pega Platform version 7.1.9 on-premises
• Pega Platform version 7.3 on Pega Cloud 2.20.8
• Pega Platform version 7.3.1 on-premises

Solution

Perform the following local change:

1. Add the property, extAssignFlag, to the Data-Admin-Operator-ID class.
2. Create and run a onetime activity to set the extAssignFlag to any (non-empty value) String value (Obj open by handle for the service operator ID instance).

Related Content

PEGA0011 alert: Total request time exceeds limit

PEGA0005 alert: Query time exceeds limit

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