As part of ongoing improvements to 1:1 Operations Manager, Pega is deprecating the menu to Change Request directly from the "Create" menu on the main navigation bar.

This menu option, originally introduced in version 8.4, has been replaced with a more flexible menu option. If your implementation of 1:1 Operations Manager occurred in version 8.4 through ’23 then you might see Create, Change Request menu option.

What’s Changing?

Starting in Customer Decision Hub ‘23, users should now use the following options to create change-related items:

These options offer a more consistent and scalable experience across the platform.

Why This Change?

The new "Action" and "Action Update" options:

• Provide a more intuitive workflow for creating or updating Actions
• Support upcoming enhancements such as Customer Journeys
• Align with our long-term product strategy

Important: Access to New Features

Customers must adopt the new menu options to gain access to new features.

📘 Learn how to adopt the new menu options:
How to Use "Create → Action"
How to Use "Create → Action Update"

Further documentation can be found at: Access to new Create menu.

What You Need to Do

If you are still using the old "Create → Change Request" path:

• Please transition to using "Create → Action" or "Create → Action Update" as soon as possible.
• The deprecated option will be removed in Customer Decision Hub 26.
• Continuing to use the old method after version 26 will result in errors with creating change requests after the upgrade.

Need Help?

If you have questions or need assistance transitioning to the new workflow, please raise a Support ticket with Global Client Support in My Support Portal for assistance.