Learn the support user roles and the permissions that they hold.

Learn about the Pega resources that you can use to preclude the need to create a support ticket.

Learn how to identify and resolve common issues with Hazelcast cluster management. Performing differential root cause analysis is often needed to isolate problems that are not related to your use of…

Read this prerequisite article for understanding the basics about using Hazelcast to manage your Pega clustered environment.

My Pega Cloud Frequently Asked Questions MPC Access MPC Access What role is required to access My Pega Cloud? Cloud Operations Specialist or Cloud Deployment Specialist  The Cloud Operations Specialist…

Learn how to detect and resolve Search indexing failures that manifest themselves in several ways.

Find installation and update information by following this documentation roadmap for the Pega Platform 8.8 minor release.

Find installation and update information by following this documentation roadmap for the Pega Platform 8.7 minor release.

Learn about the new support ticket model, including support ticket types and best practices for completing the ticket form.

Update:  Based on feedback from Pega and other users, Microsoft has released an update to Edge, version 113.0.1774.42, that reverts the change that affected Pega RPA’s ability to work with Edge version…