After July 1, 2025, selected versions of mobile apps are no longer available to generate by Pega Platform™. Existing mobile apps will continue to function. This change follows best practices for keeping…

This article guides you through configuring a custom CCaaS adapter for Pega Call built with Constellation '24.2.1 and onwards. Performing these steps implements a custom CCaaS link in your…

All incidents addressed will be implemented within the Pega platform from 8.7.5 up to Infinity ’24.2.1 and will also be in subsequent releases.  All Pega customers and applications on the platform will…

Overview Voice AI Desktop (VAD) is an application that transcribes your call audio in real-time. Unlike specific applications such as Softphones or WebRTC clients, VAD captures audio directly from the…

The Customer Decision Hub engineering team have discovered a product defect in 1:1 Operations Manager that leads to incorrect Action level eligibility update during the Update existing action change…

Enhanced Security for Case History Access Pega continually works to implement security controls designed to protect client environments.  With this focus, Pega has identified one medium security…

Find installation and update information by following this documentation roadmap for Pega Platform Infinity 24.2.1 patch release information.

Pega Infinity™ includes an industry-standard patch release process to simplify and maintain high-quality releases. Several cumulative patches are released a year for each release stream. The Resolved…

Prerequisite You have completed the WebEx and Pega Sales Automation integration. For more information, see Integrating Cisco Webex. Creating the WebEx plugin Sign into the Webex for Developers portal at…

Issue Connection to database with BIX breaks repeatedly with an error. This issue occurs with Teradata, Oracle, and PostgreSQL databases. Error [com.pega.pegarules.pub.database.ConnectionException:…