Configure Genesys Cloud AudioHook Monitor to enable Voice AI audio acquisition in Pega Customer Service through cloud-based integration with Audio Router.
All incidents addressed will be implemented within the Pega platform from 8.7.5 up to Infinity ’23.1.5 and will also be in subsequent releases. All Pega customers and applications on the platform will…
Overview Access controls implemented in Pega Support to ensure clients who require restricted access to their data, for internal Pega users, are accommodated for example: US Only access. This is…
As part of ongoing improvements to 1:1 Operations Manager, Pega is deprecating the menu to Change Request directly from the "Create" menu on the main navigation bar. This menu option,…
Authored by Suhail Irfan This document provides a checklist for development engineers and teams who use Pega Platform to develop high-performant solutions. The checklist focuses on solutions developed by…
Pega is no longer developing the Autonomic Event Services (AES) product. Version 8.3.1, running on Pega platform version 8.3, is the last version released for this product. The recommended migration path…
You can use Pega Diagnostic Center (PDC) to improve the performance and stability of your Pega Platform™ applications. In this video, Lukasz Zajac (@Lukasz), the Product Owner of PDC, walks you through…
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