Google Firebase Cloud Messaging (FCM) for Android requires a new protocol for sending push notifications to Android mobile devices. To support this new Google security standard, Pega includes support in…

Problem scenario We have identified an issue with Agent Processing when attempting a restart, in the following scenario: Where an agent process is scheduled to run daily, or every weekday, at a specified…

Workforce Intelligence exports for custom reports and analysis Clients can create custom reports and perform custom analyses by accessing or downloading the different data exports that are available from…

Pega continually works to implement security controls designed to protect client environments.  With this focus, Pega has issued patch releases/hotfixes for one high security vulnerability in Pega…

You can make Pega Platform™ more secure by using the Rule Security Mode Utility. Security administrators can use this convenient tool that is included in the latest versions of Pega Platform to establish…

Pega provides the C20 Hotfix for Pega Platform 7.2 through 8.4.2 to add the new role to clients’ systems. These hotfixes are available at Essential hotfixes. To complete this process, ensure you have the…

  When using Pega Workforce Intelligence, it is important to understand how to use off-computer codes to better understand how associates work. If no keyboard or mouse activity is registered for a period…

In this troubleshooting video, Ryan D'Monte will show you how to resolve an issue where unit test Cases created for your Rules are not recognized or seen by your Rule, Branch or application. Unit…

Pega continually works to implement security controls designed to protect client environments.  With this focus, Pega has issued patch releases/hotfixes for 1 medium security vulnerability in Pega…

Pega Infinity™ includes an industry-standard patch release process to simplify and maintain high-quality releases. Several cumulative patches are released a year for each release stream. The Resolved…