Issue When using the Service Level Agreement (SLA) Queue Processor (QP), queue items enter a broken state if the Activity-End method is invoked in the EstablishContext activity. The broken queue items…

Pega Infinity™ includes an industry-standard patch release process to simplify and maintain high-quality releases. Several cumulative patches are released a year for each release stream. The Resolved…

Issue  Filtering the Column Populator (CP) Test Panel column in cases containing special characters converts those characters into ASCII values instead of displaying them in their correct form. …

Issue  The UX tab within the Case type option in Constellation applications returns the “Error in UI Authoring: Mismatch between View metadata and Template definition regions” error message under the…

Even when operator-related data is masked, it gets exposed to unauthorized users when viewing insights.

Issue Default form with two or three column layouts will not maintain the column format when added in the Partial/Read-only views. Symptoms and Impact After an upgrade from Pega Infinity™ release 23.1.3…

Element in focus In Pega table grids, you will find two input elements that are made aria-hidden (the screenshots are present below) .       Intent behind these input elements? Keyboard navigation to…

While building web pages to be accessible, heading levels are recommended to allow for optimal navigation for users of screen readers.  Heading levels allow for scanning the page, much the way sighted…

Improper Access Control - Constellation AppStatic service Pega continually works to implement security controls designed to protect client environments.  With this focus, Pega has issued hotfixes and…

This document provides information about configuring the Knowledge Buddy to support Conversational AI (Voice AI and Messaging AI) in Pega Customer Service version 24.2. The configuration enables the …