Hi Team,

Recently, we have upgraded Pega platform V7.2.2 to V8.4.1 and CPM V8.4. Post upgrade, we are getting below exceptions in the log files. Can you please explain, what is causing this issue and how to resolve it?

Error in Obj-Open com.pega.pegarules.pub.database.AuthorizationException: You are not authorized to open instance CHANNELSERVICES-ADMIN-PRESENCEAGENT DEFAULT     at com.pega.pegarules.pub.database.AuthorizationException.createCannotOpenException(AuthorizationException.java:243) ~[prpublic.jar:?]     at com.pega.pegarules.data.internal.access.Opener.open(Opener.java:2216) ~[prprivate-data.jar:?]     at com.pega.pegarules.data.internal.access.DatabaseImpl.open(DatabaseImpl.java:2608) ~[prprivate-data.jar:?]     at com.pega.pegarules.pub.runtime.AbstractActivity.objOpen(AbstractActivity.java:93) ~[prpublic.jar:?]     at com.pegarules.generated.activity.ra_action_selectpresenceagent_dbea4f3826ed2bc4eb72d307bf1724f9.step3_circum0(ra_action_selectpresenceagent_dbea4f3826ed2bc4eb72d307bf1724f9.java:405) ~[?:?]     at com.pegarules.generated.activity.ra_action_selectpresenceagent_dbea4f3826ed2bc4eb72d307bf1724f9.perform(ra_action_selectpresenceagent_dbea4f3826ed2bc4eb72d307bf1724f9.java:118) ~[?:?]     at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2793) ~[prprivate-session.jar:?]     at com.pega.pegarules.exec.internal.declare.infengine.pages.DeclarativePageDirectoryImpl.runRule(DeclarativePageDirectoryImpl.java:1676) ~[prprivate-exec.jar:?]     at com.pega.pegarules.exec.internal.declare.infengine.pages.DeclarativePageDirectoryImpl.runLoadActivity(DeclarativePageDirectoryImpl.java:497) ~[prprivate-exec.jar:?]     at com.pega.pegarules.session.internal.mgmt.base.handler.ReadOnlyDataPageHandler.loadDataPage(ReadOnlyDataPageHandler.java:281) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.mgmt.base.handler.ReadOnlyDataPageHandler.findDataPageInner(ReadOnlyDataPageHandler.java:513) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.mgmt.base.handler.ReadOnlyDataPageHandler.findDataPage(ReadOnlyDataPageHandler.java:435) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.mgmt.base.AbstractPageDirectory.findDataPageInCurrentDir(AbstractPageDirectory.java:958) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.mgmt.base.AbstractPageDirectory.getDirectPage(AbstractPageDirectory.java:738) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.mgmt.base.ThreadPageDir.getDirectPage(ThreadPageDir.java:371) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.mgmt.base.ThreadPageDir.getPage(ThreadPageDir.java:329) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.getPage(PRThreadImpl.java:609) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.mgmt.Executable.findPage(Executable.java:2484) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.mgmt.Executable.findPage(Executable.java:2453) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.mgmt.Executable.findPage(Executable.java:2428) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.mgmt.Executable.findPageWithException(Executable.java:7567) ~[prprivate-session.jar:?]     at com.pegarules.generated.datatransform.ra_model_channelservices_device__pydefault__1421812902.evaluate(ra_model_channelservices_device__pydefault__1421812902.java:123) ~[?:?]     at com.pega.platform.coreassemblers.datatransform.AbstractDataTransform.evaluateInternal(AbstractDataTransform.java:69) ~[prpublic.jar:?]     at com.pega.platform.coreassemblers.datatransform.AbstractDataTransform.main(AbstractDataTransform.java:62) ~[prpublic.jar:?]     at com.pega.platform.executionengine.vtable.containers.internal.SingletonRuleContainer.invoke(SingletonRuleContainer.java:45) ~[execution-engine.jar:?]     at com.pega.platform.executionengine.vtable.internal.RuleDispatcherImpl.invokeModel(RuleDispatcherImpl.java:163) ~[execution-engine.jar:?]     at com.pega.pegarules.session.internal.mgmt.Executable.doDataTransform(Executable.java:4548) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.mgmt.Executable.applyModel(Executable.java:4535) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.mgmt.Executable.applyModel(Executable.java:4588) ~[prprivate-session.jar:?]     at com.pegarules.generated.activity.ra_action_initialize_eb3cff932a90a5e65be4465469030e16.step10_circum0(ra_action_initialize_eb3cff932a90a5e65be4465469030e16.java:1016) ~[?:?]     at com.pegarules.generated.activity.ra_action_initialize_eb3cff932a90a5e65be4465469030e16.perform(ra_action_initialize_eb3cff932a90a5e65be4465469030e16.java:255) ~[?:?]     at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2793) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:653) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:520) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:4097) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:445) ~[prenginext.jar:?]     at sun.reflect.GeneratedMethodAccessor53.invoke(Unknown Source) ~[?:?]     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) ~[?:1.8.0]     at java.lang.reflect.Method.invoke(Method.java:508) ~[?:1.8.0]     at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1408) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1140) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:994) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:368) ~[prenginext.jar:?]     at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:920) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:338) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:282) ~[prprivate-session.jar:?]     at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:231) ~[prprivate-session.jar:?]     at sun.reflect.GeneratedMethodAccessor36.invoke(Unknown Source) ~[?:?]     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) ~[?:1.8.0]     at java.lang.reflect.Method.invoke(Method.java:508) ~[?:1.8.0]     at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:385) ~[prbootstrap.jar:8.4.1-359]     at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:427) ~[prbootstrap.jar:8.4.1-359]     at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:225) ~[prbootstrap-api.jar:8.4.1-359]     at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:247) ~[prbootstrap-api.jar:8.4.1-359]     at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:173) ~[prbeans.jar:8.4.1-359]     at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source) ~[prbeans.jar:8.4.1-359]     at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:281) ~[prpublic.jar:?]     at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:226) ~[prpublic.jar:?]     at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:767) ~[prwebj2ee.jar:?]     at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:423) ~[prwebj2ee.jar:?]     at sun.reflect.GeneratedMethodAccessor43.invoke(Unknown Source) ~[?:?]     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55) ~[?:1.8.0]     at java.lang.reflect.Method.invoke(Method.java:508) ~[?:1.8.0]     at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:385) ~[prbootstrap.jar:8.4.1-359]     at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:427) ~[prbootstrap.jar:8.4.1-359]     at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:225) ~[prbootstrap-api.jar:8.4.1-359]     at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:274) ~[prbootstrap-api.jar:8.4.1-359]     at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:146) ~[prbootstrap-api.jar:8.4.1-359]     at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) ~[javax.j2ee.servlet.jar:?]     at com.pega.pegarules.internal.web.servlet.WebStandardBoot.service(WebStandardBoot.java:172) ~[prbootstrap-api.jar:8.4.1-359]     at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) ~[javax.j2ee.servlet.jar:?]     at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235) ~[com.ibm.ws.webcontainer.jar:?]     at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779) ~[com.ibm.ws.webcontainer.jar:?]     at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478) ~[com.ibm.ws.webcontainer.jar:?]     at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179) ~[com.ibm.ws.webcontainer.jar:?]     at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1134) ~[com.ibm.ws.webcontainer.jar:?]     at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:4219) ~[com.ibm.ws.webcontainer.jar:?]     at com.ibm.ws.webcontainer.webapp.WebAppImpl.handleRequest(WebAppImpl.java:2210) ~[com.ibm.ws.webcontainer.jar:?]     at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:304) ~[com.ibm.ws.webcontainer.jar:?]     at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1030) ~[com.ibm.ws.webcontainer.jar:?]     at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817) ~[com.ibm.ws.webcontainer.jar:?]     at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382) ~[com.ibm.ws.webcontainer.jar:?]     at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465) ~[com.ibm.ws.runtime.jar:?]     at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532) ~[com.ibm.ws.runtime.jar:?]     at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318) ~[com.ibm.ws.runtime.jar:?]     at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:289) ~[com.ibm.ws.runtime.jar:?]     at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214) ~[?:CCX.CF [o1800.01]]     at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113) ~[?:CCX.CF [o1800.01]]     at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175) ~[com.ibm.ws.runtime.jar:?]     at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) ~[com.ibm.ws.runtime.jar:?]     at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) ~[com.ibm.ws.runtime.jar:?]     at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138) ~[com.ibm.ws.runtime.jar:?]     at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204) ~[com.ibm.ws.runtime.jar:?]     at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775) ~[com.ibm.ws.runtime.jar:?]     at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905) ~[com.ibm.ws.runtime.jar:?]     at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909) ~[com.ibm.ws.runtime.jar:?]