Question
Anthem
US
Last activity: 22 Oct 2019 19:20 EDT
Wrong total interactions count @Daily Browser Performance Metrics @ AES.
Hi Andy/Karuppan,
Wrong total interactions count (unusually high) has been observed @ Daily Browser Performance Metrics @Weekly Scorecard @ AES.
Please find the attached screenshot for additional details.Help resolve.
Thank you.
Cognizant Technology Limited
IN
Hi,
What is your AES version? Do have all the recommended hot fixes installed specific to the AES version as per AES installation guide
Is the reported behaviour is sporadic?.
Anthem
US
Hi,
Find the inline comments below :
What is your AES version? AES:07-30 @ PRPC731
Do have all the recommended hot fixes installed specific to the AES version as per AES installation guide Yes.
Is the reported behaviour is sporadic?. Consistent
Please let me know if you need any additional details to debug the issue further.
Thank you.
Pegasystems Inc.
US
No known issues with interaction counts displayed in AES. Is problem still occurring? How does the interaction count displayed in AES compare with total interactions for browser requestors in same time period in log-usage class / pr_perf_stats table?