Question
TATA Consultancy Services
IN
Last activity: 14 Mar 2024 5:52 EDT
Work Object not found or not covered
in few cases when we are creating a child case from parent, child case is getting created without an error but when tries to open the child case it give us a message as "Work object YYYYYYY(Child Case pzInskey) is not covered by XXXXXXX(Parent Case pzInskey)"
during this time, parent case not holding values in pxCoveredInsKeys value list under pyworkpage
Maantic Technologies Pvt Ltd
US
Please go through the below link, hope this information resolves the issue.
https://support.pega.com/question/having-parentchild-cover-issues
Maantic Inc
IN
Please check if the following link helps:
https://support.pega.com/support-doc/establish-parent-child-relationships-case-types-run-time
TATA Consultancy Services
IN
we have to create a child case when parent case is open, this works in creating a child case but the parent case update ability is lost i.e. after creating the child case from parent case and tries to submit the parent case to next stage, we have an error saying that "lost the ability to modify as elsewhere taken precedence".
Pegasystems Inc.
CA
If you don't see pxCoveredInsKeys in Parent pyWorkPage, then the child case is not associated correctly to the Parent case.
How about the pxCoverInsKey in the child case?
Do you have pyWorkCover page available in the clipboard for the child case?
How do you create the child case (through Smart Shape or Activity)? If Activity, OOTB activity or Custom?
TATA Consultancy Services
IN
Please find my response below..!!
How about the pxCoverInsKey in the child case?
A) Yes, it is present in child case
Do you have pyWorkCover page available in the clipboard for the child case?
A) pyWorkCOver exists in clipboard for the child case
How do you create the child case (through Smart Shape or Activity)? If Activity, OOTB activity or Custom? A) Through OOTB activity pxAddChildWork
Pegasystems Inc.
CA
Please check this solution - https://support.pega.com/question/how-create-another-work-object-has-parent-and-child-case-types,
https://support.pega.com/question/creating-child-case