If you do a search in the Pega platform help on "Work-Cover" you will find far more details than I can provide here.
However, Work- and Work-Cover- are parent classes for work items and cases that are specified in a user's access group and/or the work items/cases that are found in a user's work pool. Additionally, work types that are derived from the Work-Cover- base class are what are referred to when discussing case types.
Hope that helps.
Posted: 4 years ago
Posted: 21 Jun 2018 13:40 EDT
Tushar Banerjee (banet)
Engineer, Technical Support - User and Product Experience