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Question

 Manikandan Madhu (Manikandan M)
Tata Consultancy Services Limited

Tata Consultancy Services Limited
IN
Manikandan M Member since 2017 11 posts
Tata Consultancy Services Limited
Posted: Mar 27, 2017
Last activity: Mar 28, 2017
Posted: 27 Mar 2017 7:42 EDT
Last activity: 28 Mar 2017 3:09 EDT
Closed

What is the significance of 're-assert' option in action drop down in smart dispute 7.2.

Dear All,

I am working in Smart dispute for issuers 7.2 (Financial services)application.I would like to know the significance of "Re-Assert" option in action drop down in Process potential duplicates assignment.This option has been added in 7.2(not in 6.3)

Could you please explain about business logic behind this.We are having the demo to the customer in two days.Early response is much appreciated.

Thank you in advance!

Cheers, Manikandan Madhu

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Case Management
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Posted: 7 years ago
Posted: 27 Mar 2017 7:54 EDT
Akshay Kumar Sinha (AkshaySinha07)
Blue Rose Technologies GmbH

Blue Rose Technologies GmbH
BE

Hi ,

I got this information about Reassert.

Reassert processing added to the duplicate process. Users can now indicate a new dispute is a reassertion of a previously resolved dispute, and have the new case link the original case’s ID, with a specific SLA.

Hope this helps.

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