Solved
We are working on a child case but at the same time u want to update something on the parent ,how to do this?
We are working on a child case but at the same time u want to update something on the parent ,how to do this?
Can we use Update case shape here?how to commit the changes to parent case when child is also opened?
***Edited by Moderator Marissa to change type from Pega Academy to Product, added Product details and Capability tags***
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Accepted Solution
Posted: 7 months ago
Updated: 7 months ago
Updated: 20 Jun 2024 19:04 EDT
PEGA
Pegasystems Inc.
CA
@TanyaS58
Yes. Configure your update shape as follows. .pxCoverInsKey will refer to parent case (attached screenshot for your reference).
Accepted Solution
Posted: 7 months ago
Updated: 7 months ago
Updated: 20 Jun 2024 19:04 EDT
PEGA
Pegasystems Inc.
CA
@TanyaS58
Yes. Configure your update shape as follows. .pxCoverInsKey will refer to parent case (attached screenshot for your reference).