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Question

 jorge perez (jorgep75)
Credijusto

Credijusto
ES
jorgep75 Member since 2018 12 posts
Credijusto
Posted: May 18, 2021
Last activity: May 25, 2021
Posted: 18 May 2021 13:13 EDT
Last activity: 25 May 2021 20:23 EDT
Closed

We are not able to start Pega Server (com.pega.pegarules.internal.bootstrap.PRBootstrap. Unable to retrieve method)

Hello All, 

 

We are trying to start Pega server but we are getting the following logs. Could you please help us?. Detailed log file is attached. 

********************************************************************************************

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Hello All, 

 

We are trying to start Pega server but we are getting the following logs. Could you please help us?. Detailed log file is attached. 

********************************************************************************************

18-May-2021 16:05:07.991 SEVERE [http-nio2-8080-exec-3] com.pega.pegarules.internal.bootstrap.PRBootstrap. Unable to retrieve method     java.lang.NoSuchMethodException: com.pega.pegarules.web.impl.WebStandardImpl.doPostInner(com.pega.pegarules.internal.bootstrap.interfaces.IWebStandard, javax.servlet.http.HttpServletRequest, javax.servlet.http.HttpServletResponse)         at java.base/java.lang.Class.getMethod(Class.java:2108)         at com.pega.pegarules.internal.bootstrap.PRBootstrap.getMethod(PRBootstrap.java:310)         at com.pega.pegarules.internal.bootstrap.PRBootstrap.getEntry(PRBootstrap.java:352)         at com.pega.pegarules.internal.bootstrap.PRBootstrap.getMethod(PRBootstrap.java:322)         at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:428)         at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:225)         at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:274)         at com.pega.pegarules.internal.web.servlet.WebStandardBoot.init(WebStandardBoot.java:110)         at javax.servlet.GenericServlet.init(GenericServlet.java:158)         at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1134)         at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1089)         at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:761)         at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:135)         at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)         at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542)         at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:143)         at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)         at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687)         at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:764)         at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)         at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:357)         at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:374)         at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)         at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:893)         at org.apache.tomcat.util.net.Nio2Endpoint$SocketProcessor.doRun(Nio2Endpoint.java:1685)         at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)         at org.apache.tomcat.util.net.AbstractEndpoint.processSocket(AbstractEndpoint.java:1167)         at org.apache.tomcat.util.net.Nio2Endpoint.setSocketOptions(Nio2Endpoint.java:331)         at org.apache.tomcat.util.net.Nio2Endpoint$Nio2Acceptor.completed(Nio2Endpoint.java:451)         at org.apache.tomcat.util.net.Nio2Endpoint$Nio2Acceptor.completed(Nio2Endpoint.java:387)         at java.base/sun.nio.ch.Invoker.invokeUnchecked(Invoker.java:127)         at java.base/sun.nio.ch.Invoker$2.run(Invoker.java:219)         at java.base/sun.nio.ch.AsynchronousChannelGroupImpl$1.run(AsynchronousChannelGroupImpl.java:112)         at datadog.trace.bootstrap.instrumentation.java.concurrent.Wrapper.run(Wrapper.java:25)         at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)         at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)         at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)         at java.base/java.lang.Thread.run(Thread.java:829) 18-May-2021 16:05:07.992 SEVERE [http-nio2-8080-exec-3] com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega. Problem during method invocation (init)     java.lang.RuntimeException: Unable to retrieve method         at com.pega.pegarules.internal.bootstrap.PRBootstrap.getMethod(PRBootstrap.java:316)         at com.pega.pegarules.internal.bootstrap.PRBootstrap.getEntry(PRBootstrap.java:352)         at com.pega.pegarules.internal.bootstrap.PRBootstrap.getMethod(PRBootstrap.java:322)         at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:428)         at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:225)         at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:274)         at com.pega.pegarules.internal.web.servlet.WebStandardBoot.init(WebStandardBoot.java:110)         at javax.servlet.GenericServlet.init(GenericServlet.java:158)         at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1134)         at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1089)         at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:761)         at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:135)         at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)         at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542)         at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:143)         at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)         at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687)         at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:764)         at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)         at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:357)         at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:374)         at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)         at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:893)         at org.apache.tomcat.util.net.Nio2Endpoint$SocketProcessor.doRun(Nio2Endpoint.java:1685)         at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)         at org.apache.tomcat.util.net.AbstractEndpoint.processSocket(AbstractEndpoint.java:1167)         at org.apache.tomcat.util.net.Nio2Endpoint.setSocketOptions(Nio2Endpoint.java:331)         at org.apache.tomcat.util.net.Nio2Endpoint$Nio2Acceptor.completed(Nio2Endpoint.java:451)         at org.apache.tomcat.util.net.Nio2Endpoint$Nio2Acceptor.completed(Nio2Endpoint.java:387)         at java.base/sun.nio.ch.Invoker.invokeUnchecked(Invoker.java:127)         at java.base/sun.nio.ch.Invoker$2.run(Invoker.java:219)         at java.base/sun.nio.ch.AsynchronousChannelGroupImpl$1.run(AsynchronousChannelGroupImpl.java:112)         at datadog.trace.bootstrap.instrumentation.java.concurrent.Wrapper.run(Wrapper.java:25)         at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)         at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)         at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)         at java.base/java.lang.Thread.run(Thread.java:829)     Caused by: java.lang.NoSuchMethodException: com.pega.pegarules.web.impl.WebStandardImpl.doPostInner(com.pega.pegarules.internal.bootstrap.interfaces.IWebStandard, javax.servlet.http.HttpServletRequest, javax.servlet.http.HttpServletResponse)         at java.base/java.lang.Class.getMethod(Class.java:2108)         at com.pega.pegarules.internal.bootstrap.PRBootstrap.getMethod(PRBootstrap.java:310)         ... 36 more

 

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Pega Platform 8.3.1
System Administration

  • Sudipta Dey sunil kumar behara Divya Shanmugam kumar sasi kalyan gubbala Venugopal Kareti
Posted: 3 years ago
Posted: 24 May 2021 9:33 EDT
Rajshri Mohan K S (RajshriMohanKS) Enterprise Technology Architect
IQZ Systems, LLC
US

@chars1 We faced the same issue last week and this is likely because you are specifying the image with a generic tag. In your values.yaml for the chart specify the image like so: docker.pega.image: "pegasystems/pega:8.4.4" (replace with image tag for your version). They've replaced the latest tag to point to 8.6 and I don't think it's compatible with databases of 8.5 and below. I've opened a PR to update the document with them.

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Posted: 3 years ago
Posted: 24 May 2021 21:08 EDT
Seri Charoensri (chars1)
PEGA
Senior System Architect
Pegasystems Inc.
AU

@RajshriMohanKS Try image 8.5.2, and 8.4.4 this time with different behaviour.  Normal   Pulled     25m                  kubelet, docker-desktop  Successfully pulled image "pegasystems/pega:8.5.2" in 1m12.3185537s Normal   Pulled     8m45s                   kubelet, docker-desktop  Successfully pulled image "pegasystems/pega:8.4.4" in 9.7747229s

Both images do not work

2021-05-25 00:55:33,807 [oundProcessControl-1] [  STANDARD] [                    ] [                    ] (BackgroundProcessEventListener) INFO    - Starting service [DataFlow.BackgroundProcessing]

2021-05-25 00:55:33,807 [oundProcessControl-1] [  STANDARD] [                    ] [                    ] (BackgroundProcessEventListener) INFO    - Service [DataFlow.BackgroundProcessing] started

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@RajshriMohanKS Try image 8.5.2, and 8.4.4 this time with different behaviour.  Normal   Pulled     25m                  kubelet, docker-desktop  Successfully pulled image "pegasystems/pega:8.5.2" in 1m12.3185537s Normal   Pulled     8m45s                   kubelet, docker-desktop  Successfully pulled image "pegasystems/pega:8.4.4" in 9.7747229s

Both images do not work

2021-05-25 00:55:33,807 [oundProcessControl-1] [  STANDARD] [                    ] [                    ] (BackgroundProcessEventListener) INFO    - Starting service [DataFlow.BackgroundProcessing]

2021-05-25 00:55:33,807 [oundProcessControl-1] [  STANDARD] [                    ] [                    ] (BackgroundProcessEventListener) INFO    - Service [DataFlow.BackgroundProcessing] started

2021-05-25 00:55:33,808 [oundProcessControl-6] [  STANDARD] [                    ] [                    ] (BackgroundProcessEventListener) INFO    - Starting service [DataFlow.Search]

2021-05-25 00:55:33,809 [oundProcessControl-6] [  STANDARD] [                    ] [                    ] (BackgroundProcessEventListener) INFO    - Service [DataFlow.Search] started

2021-05-25 00:55:33,846 [oundProcessControl-8] [  STANDARD] [                    ] [                    ] (BackgroundProcessEventListener) INFO    - Starting service [Aggregation.Default]

2021-05-25 00:55:33,846 [oundProcessControl-8] [  STANDARD] [                    ] [                    ] (BackgroundProcessEventListener) INFO    - Service [Aggregation.Default] started

2021-05-25 00:55:34,076 [undProcessControl-10] [  STANDARD] [                    ] [                    ] (         JobSchedulerLifecycle) ERROR   - Job registry is missing PaidNotificationsGenerator config.

2021-05-25 00:55:34,679 [           Thread-40] [          ] [                    ] [                    ] ( pega.highavailability.quiesce) INFO    - Node has entered state Quiesce Complete

2021-05-25 00:55:35,680 [gaRULES-ShutDownTask] [          ] [                    ] [                    ] (      etier.impl.EngineStartup) INFO    - Task : class com.pega.pegarules.session.internal.engineinterface.shutdown.shutdowntasks.SaveCacheEntriesTask started executing.

2021-05-25 00:55:35,680 [gaRULES-ShutDownTask] [          ] [                    ] [                    ] (      etier.impl.EngineStartup) INFO    - Task : class com.pega.pegarules.session.internal.engineinterface.shutdown.shutdowntasks.HealthMonitorShutDownTask started executing.

2021-05-25 00:55:35,680 [gaRULES-ShutDownTask] [          ] [                    ] [                    ] (      etier.impl.EngineStartup) INFO    - Task : class com.pega.pegarules.session.internal.engineinterface.shutdown.shutdowntasks.RuleUsageSnapshotTask started executing.

2021-05-25 00:55:35,681 [gaRULES-ShutDownTask] [          ] [                    ] [                    ] (r.internal.HealthMonitorDaemon) INFO    - Shutting down Health monitor daemon....

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Posted: 3 years ago
Posted: 24 May 2021 23:20 EDT
Seri Charoensri (chars1)
PEGA
Senior System Architect
Pegasystems Inc.
AU

@chars1 Restart docker helps Traefik Events:   Type     Reason          Age                     From                     Message   ----     ------          ----                    ----                     -------   Normal   Scheduled       <unknown>                                        Successfully assigned mypega/pega-minikube-0 to docker-desktop   Normal   Pulled          25m                     kubelet, docker-desktop  Container image "busybox:1.31.0" already present on machine   Normal   Created         25m                     kubelet, docker-desktop  Created container wait-for-pegasearch

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@chars1 Restart docker helps Traefik Events:   Type     Reason          Age                     From                     Message   ----     ------          ----                    ----                     -------   Normal   Scheduled       <unknown>                                        Successfully assigned mypega/pega-minikube-0 to docker-desktop   Normal   Pulled          25m                     kubelet, docker-desktop  Container image "busybox:1.31.0" already present on machine   Normal   Created         25m                     kubelet, docker-desktop  Created container wait-for-pegasearch   Normal   Started         25m                     kubelet, docker-desktop  Started container wait-for-pegasearch   Normal   Pulled          25m                     kubelet, docker-desktop  Container image "pegasystems/pega:8.5.2" already present on machine   Normal   Created         25m                     kubelet, docker-desktop  Created container pega-web-tomcat   Normal   Started         25m                     kubelet, docker-desktop  Started container pega-web-tomcat   Warning  Unhealthy       15m (x43 over 25m)      kubelet, docker-desktop  Startup probe failed: Get "http:// Proprietary information hidden:8080/prweb/PRRestService/monitor/pingService/ping": context deadline exceeded (Client.Timeout exceeded while awaiting headers)   Normal   SandboxChanged  10m                     kubelet, docker-desktop  Pod sandbox changed, it will be killed and re-created.   Normal   Pulled          10m                     kubelet, docker-desktop  Container image "busybox:1.31.0" already present on machine   Normal   Created         10m                     kubelet, docker-desktop  Created container wait-for-pegasearch   Normal   Started         10m                     kubelet, docker-desktop  Started container wait-for-pegasearch   Normal   Pulled          9m56s                   kubelet, docker-desktop  Container image "pegasystems/pega:8.5.2" already present on machine   Normal   Created         9m56s                   kubelet, docker-desktop  Created container pega-web-tomcat   Normal   Started         9m56s                   kubelet, docker-desktop  Started container pega-web-tomcat   Warning  Unhealthy       6m37s (x18 over 9m27s)  kubelet, docker-desktop  Startup probe failed: Get "http:// Proprietary information hidden:8080/prweb/PRRestService/monitor/pingService/ping": context deadline exceeded (Client.Timeout exceeded while await //========== took 3 attempts  chars1@L39680WAP:/mnt/c/0-sc/k8s/helm/pega-helm-charts-master-24May2021/pega-helm-charts-master/charts/pega$ kb -n mypega get pod -l app=pega-minikube -w NAME              READY   STATUS    RESTARTS   AGE pega-minikube-0   0/1     Running   3          17m pega-minikube-0   0/1     Running   3          19m pega-minikube-0   1/1     Running   3          19m

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Posted: 3 years ago
Posted: 25 May 2021 20:23 EDT
Seri Charoensri (chars1)
PEGA
Senior System Architect
Pegasystems Inc.
AU

@chars1 Sometimes I cannot get this to restart  NAME              READY   STATUS    RESTARTS   AGE pega-minikube-0   0/1     Running   15         79m pega-minikube-0   0/1     Terminating   15         80m pega-minikube-0   0/1     Terminating   15         80m pega-minikube-0   0/1     Terminating   15         80m pega-minikube-0   0/1     Terminating   15         80m Back to my previous image downloaded back in Mar/Apirl in my Docker Hub, always works. NAME              READY   STATUS    RESTARTS   AGE pega-minikube-0   0/1     Running   15         79m pega-minikube-0   0/1     Terminating   15         80m pega-minikube-0   0/1     Terminating   15         80m pega-minikube-0   0/1     Terminating   15         80m pega-minikube-0   0/1     Terminating   15         80m pega-minikube-0   0/1     Pending       0          0s

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@chars1 Sometimes I cannot get this to restart  NAME              READY   STATUS    RESTARTS   AGE pega-minikube-0   0/1     Running   15         79m pega-minikube-0   0/1     Terminating   15         80m pega-minikube-0   0/1     Terminating   15         80m pega-minikube-0   0/1     Terminating   15         80m pega-minikube-0   0/1     Terminating   15         80m Back to my previous image downloaded back in Mar/Apirl in my Docker Hub, always works. NAME              READY   STATUS    RESTARTS   AGE pega-minikube-0   0/1     Running   15         79m pega-minikube-0   0/1     Terminating   15         80m pega-minikube-0   0/1     Terminating   15         80m pega-minikube-0   0/1     Terminating   15         80m pega-minikube-0   0/1     Terminating   15         80m pega-minikube-0   0/1     Pending       0          0s pega-minikube-0   0/1     Pending       0          0s pega-minikube-0   0/1     Init:0/1      0          0s pega-minikube-0   0/1     Init:0/1      0          2s pega-minikube-0   0/1     PodInitializing   0          35s pega-minikube-0   0/1     Running           0          39s pega-minikube-0   1/1     Running           0          5m59s  

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