@MuskaanT17118358  Pega provides Voice AI features that enable form autofill by detecting words and phrases spoken by the customer. Voice AI analyzes the conversation and automatically fills in blank fields in a form with the detected entities, such as names or dates. For example, if a customer mentions their child's birth date, Voice AI can automatically add that information to the relevant form. The customer service representative (CSR) can then review the suggestions made by Voice AI and either approve them or overwrite the fields as necessary before submitting the form. This process effectively translates voice input into text format for the form fields.

Form autofill

Voice AI features

@MuskaanT17118358 

To configure voice-to-text translation in Pega for filling forms, integrate a speech recognition API like Google Speech-to-Text or Azure Speech Services. Use a custom control in Pega UI to capture voice input and process it through the API to convert the speech into text. Map the text output to the respective fields in the form using data transforms or property mappings. Add validation logic to ensure the converted text meets field requirements. Ensure accessibility by enabling language options if needed and test the configuration thoroughly to handle various accents and background noise effectively. This approach allows users to fill forms using voice, with the data automatically represented as text in the fields