Question


IT Solution Service
SG
Last activity: 27 Aug 2018 9:18 EDT
Version dropdown in Class rule form is throwing an error
Hi,
I have just installed Pega 7.4 and created an application. When I use down arrow in "Created in version" field drop down in class form, system gives an error as below. I have never seen this issue in the past, but does anyone know why?
I am trying to paste PegaRULES log file but actually every time I use down arrow key system seems to hang and not really ERROR log is seen.
Thanks,
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Accepted Solution


Vodafone
IN
Hello Cloe,
Thanks for posting your query on PSC :)
This is the known issue in Pega 7.4, You should find the special character in the network call. Request to create SR and request for Hfix-45486.
Please find the below article: https://community1.pega.com/support-articles/created-version-not-populated-class-ruleform
Regards,
Naveen


Pegasystems Inc.
FR
Hello,
Can you try to trace this action to check what is going wrong
Accepted Solution


Vodafone
IN
Hello Cloe,
Thanks for posting your query on PSC :)
This is the known issue in Pega 7.4, You should find the special character in the network call. Request to create SR and request for Hfix-45486.
Please find the below article: https://community1.pega.com/support-articles/created-version-not-populated-class-ruleform
Regards,
Naveen


CollabPartnerz
IN
Could you please share configuration details.


IT Solution Service
SG
What is configuration details?


CollabPartnerz
IN
Do you have any open version availible in application ?


IT Solution Service
SG
I have obtained HFIX-45486 and just installed it. As a result, the issue is gone right away. The issue was that Pega was sending special character "[", and that was causing the issue. This issue may happen only with Tomcat but it is better to apply for other app server environment.
Thanks,


Pegasystems Inc.
IN
Hi There,
In case your client hangs, there is chance of PEGA0005 in Alert logs. Also check if LLC cache is corrupt.
Regards,
Ujjwal