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Question

 Nanjundan Chinnasamy (Nanjundan Chinnasamy)
DCS
PEGA Lead Decisioning Architect
DCS
GB
Nanjundan Chinnasamy Member since 2015 34 posts
DCS
Posted: May 12, 2022
Last activity: Jun 15, 2022
Posted: 12 May 2022 16:33 EDT
Last activity: 15 Jun 2022 2:28 EDT
Closed
Solved

UTF-8 encoding support for Pega CDH Actions bulk import (from csv file)

Hi @SethRobinson, @Saleem_A,

We have Action description & benefits described in non-english language. eg: French. When we update the Action details using Actions form, there is no issue. However, when we download the Actions for bulk updates and importing back to CDH portal causes encoding issues where non-english language texts are not rendering properly. Please refer to the screen prints attached. 

Do we want to make any additional tweaks/configuration changes to support non-english languages or Action/Treatment file upload? 

We tried changing the csv file encoding file format to UTF-8 before uploading the Action file. However, Action updates are not fine due to internal csv file processing. 

 

Thanks,

Nanjundan Chinnasamy | Pega Lead Decisioning Architect | Decision consultant Solutions

 

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Pega Customer Decision Hub for Communications 8.6
Decision Management
Communications and Media
Next-Best-Action Specialist
Support Case Created

  • Pradeep Warden
Posted: 2 years ago
Posted: 13 May 2022 15:35 EDT
Nanjundan Chinnasamy (Nanjundan Chinnasamy)
DCS
PEGA Lead Decisioning Architect
DCS
GB

Hi @Saleem_A,

We are importing Actions via Action Landing page. Series of screen-shots attached to my original post for your reference. 

 

Thanks,

Nanjundan Chinnasamy | Pega Lead Decisioning Architect | Decisioning Consultant Solutions

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Posted: 2 years ago
Updated: 2 years ago
Posted: 16 May 2022 11:54 EDT
Updated: 16 May 2022 11:56 EDT
Shashikiran Kulkarni (ShashikiranK17312002)
Commonwealth Bank of Australia
Shashikiran Kulkarni
Commonwealth Bank of Australia
IN

@Nanjundan Chinnasamy After investigation, it looks to be platform code that is dealing with the encoding/decoding of the csv stream. Hence please raise an INC.

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