Use Cases of Calendar
How can we better use the calendar in the user portal other than thee SLA times automatically populated?
Accepted Solution
Pegasystems Inc.
IN
Hello Dyan,
Thanks for posting your query on PSC.
Calendar data instances can be referenced in organization, workbasket, and Operator ID data instances, and service-level agreements. It records the work schedule of an organization or group of people, including holidays and shift start and stop times.
Refer https://community.pega.com/sites/default/files/help_v721/procomhelpmain.htm regarding 'using and configuring the Calendar' in Case Manager Portal.
Below is the text snippet:
"The Calendar page displays multiple events, such as assignment goals and deadlines, in a typical calendar month format. At run time, the user can view the events and access a SmartInfo display for each. (The events may be work items, assignments, or other objects that have appropriate DateTime properties; they are not restricted to scheduled tasks.) Double-click any event to access detailed information about its associated case."
Hello Dyan,
Thanks for posting your query on PSC.
Calendar data instances can be referenced in organization, workbasket, and Operator ID data instances, and service-level agreements. It records the work schedule of an organization or group of people, including holidays and shift start and stop times.
Refer https://community.pega.com/sites/default/files/help_v721/procomhelpmain.htm regarding 'using and configuring the Calendar' in Case Manager Portal.
Below is the text snippet:
"The Calendar page displays multiple events, such as assignment goals and deadlines, in a typical calendar month format. At run time, the user can view the events and access a SmartInfo display for each. (The events may be work items, assignments, or other objects that have appropriate DateTime properties; they are not restricted to scheduled tasks.) Double-click any event to access detailed information about its associated case."
Hope this answers. If not, do mention about your business requirement.
Regards,
Rincy
Hawaii Medical Service Association
US
Can the calendar be associated with other date properties like birthday, holiday? next doctor visit etc which are not typically SLA events. any thoughts, plz?