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Question

 Bharat Mishra (BharatM5203) CGI Information Systems
CGI Information Systems
IN
BharatM5203 Member since 2019 1 post
CGI Information Systems
Posted: Jan 10, 2019
Last activity: Jan 23, 2019
Posted: 10 Jan 2019 5:19 EST
Last activity: 23 Jan 2019 9:53 EST
Closed

Upgradation of Chordiant Foundation Server v6.5 to 6.10

Hi Team,

Our client is using Chordiant Foundation Server v6.5 based application. Please find below the current version of stack of technology and underline platform.

Current Version(s):

  • AIX 6.1 with Service Pack 6100-03 (64 bit)
  • WebSphere v Proprietary information hidden (64 bit)
  • Oracle v11g ( Proprietary information hidden.0)
  • Default Messaging
  • OpenDS Directory Server v2.0.0
  • IBM HTTP Server v7.0 with 32-bit plugin v1.6.0 as supported by WebSphere (64 bit)
  • Chordiant Foundation Server v6.5
  • Rational Application Developer v7.5.3

Please consider the following points:

  • Use of RHEL 7.2 instead of AIX7.1 with IBM WebSphere Application Server v Proprietary information hidden
  • From Oracle v11g ( Proprietary information hidden.0) to Oracle 12c ( Proprietary information hidden)
  • Use of Eclipse v4.4.2 stable IDE instead of MyEclipse 2015 Stable 2.0 (Eclipse v4.4.2)

We have following questions:

  • Is the RHEL7.2 can be used as a Certified Platform to deploy the application in Production
  • Will there be available support from Pega if RHEL7.2 is used to deploy application in Production
  • Do you have any Chordiant foundation server product matrix available for RHEL platform. If you have, please share

Thanks,

Bharat

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Hi Team,

Our client is using Chordiant Foundation Server v6.5 based application. Please find below the current version of stack of technology and underline platform.

Current Version(s):

  • AIX 6.1 with Service Pack 6100-03 (64 bit)
  • WebSphere v Proprietary information hidden (64 bit)
  • Oracle v11g ( Proprietary information hidden.0)
  • Default Messaging
  • OpenDS Directory Server v2.0.0
  • IBM HTTP Server v7.0 with 32-bit plugin v1.6.0 as supported by WebSphere (64 bit)
  • Chordiant Foundation Server v6.5
  • Rational Application Developer v7.5.3

Please consider the following points:

  • Use of RHEL 7.2 instead of AIX7.1 with IBM WebSphere Application Server v Proprietary information hidden
  • From Oracle v11g ( Proprietary information hidden.0) to Oracle 12c ( Proprietary information hidden)
  • Use of Eclipse v4.4.2 stable IDE instead of MyEclipse 2015 Stable 2.0 (Eclipse v4.4.2)

We have following questions:

  • Is the RHEL7.2 can be used as a Certified Platform to deploy the application in Production
  • Will there be available support from Pega if RHEL7.2 is used to deploy application in Production
  • Do you have any Chordiant foundation server product matrix available for RHEL platform. If you have, please share

Thanks,

Bharat

***Edited by Moderator Marissa to update platform capability tags****


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Updates

Posted: 5 years ago
Posted: 10 Jan 2019 6:25 EST
Raghav Bedisa (VijayRaghavRao) PEGA Senior Manager, Technical Support
Pegasystems Inc.
IN

Regarding your query on RHEL7.2

 

We do not certify at OS level unless explicitly requested.

We don’t foresee any issues with upgrade of the Operating System. Our product will work so long as the thirdparty software like DB, application server etc is supported on that version of the OS by the 3rd party vendor.

 

Note: If the customer is not running against the GA stack or a subsequently certified stack, we would not maintain a similar stack as that of Customer and will be dependent on in-house stack for investigation in case any issue arises. As such we should advise them of our general non-certified stack policy:

 

Show More

Regarding your query on RHEL7.2

 

We do not certify at OS level unless explicitly requested.

We don’t foresee any issues with upgrade of the Operating System. Our product will work so long as the thirdparty software like DB, application server etc is supported on that version of the OS by the 3rd party vendor.

 

Note: If the customer is not running against the GA stack or a subsequently certified stack, we would not maintain a similar stack as that of Customer and will be dependent on in-house stack for investigation in case any issue arises. As such we should advise them of our general non-certified stack policy:

 

If you chose to run on an uncertified stack, support would attempt to replicate any issues reported against the certified stack as an initial step.

•             If we were able to replicate it on the certified stack then we would provide a fix against the certified stack. There is no guarantee,

however that that fix would work in your uncertified stack.

•             If we were unable to replicate it, we would be unable to eliminate the tech stack variation  as a possible cause.

 

We do not have any product matrix available for RHEL platform.

 


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Posted: 5 years ago
Posted: 23 Jan 2019 9:53 EST
Bharat Mishra (BharatM5203) CGI Information Systems
CGI Information Systems
IN

Hi Vijay,

Thanks you for responding to my note.

As we are exploring the possibilities of using more cost effective middleware platforms like JBOSS. Will Chordiant Foundation Server latest version (6.10) will be compatible and supported by Pega?

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