Question
Barclays
IN
Last activity: 27 Sep 2022 6:03 EDT
Update age of case based on current date and created date of case
Hello All,
I have a doubt regarding how to "Update age of case based on current date and created date of case"
I have created an property for age of the case as well as an declare expression for fetching the difference by using @differenceBetweenDays(CurrentDate,CreateDateTime,True,Calendar) function.
but this property on the clipboard page is not updating daily. I need to perform some actions, then it updates. I want it to update on a daily basis whenever the case is opened (even if no action is performed)
Using change tracking in declare expression : "Whenever inputs changes"
Thanks in advance.
JPMC
IN
@Himalaya Sudan How /where are you using this age property?
Barclays
IN
JPMC
IN
@Himalaya Sudan I don't think the creation date of a case will ever change so "whenever inputs change" will not get triggered instead make use of "whenever used" that way whenever you access the age property the expression is fired and the value gets calculated.
Barclays
IN
I have tried using Whenever used in change tracking but still age of case is not updating (w/o performing any action).
I am using map values of other other property in the other declare expression i.e based on values of age of case that declare expression will be fired.