Question
Maantic
IN
Last activity: 20 Aug 2024 5:36 EDT
Unwanted case type is generated in the Blueprint summary page
Hello,
I had selected only one case type in the "Case Types" page, however I can see an extra case type that was not selected in the "Summary" page.
Is it possible to remove that extra unwanted case type?
Thanks in advance!
***Edited by Moderator Rupashree S. to add Capability tags***
Accepted Solution
Updated: 20 Aug 2024 5:36 EDT
Pegasystems Inc.
US
@GitarthaD33 Thank you for clarifying the issue you were facing. There was an issue processing the Blueprint data that required the Blueprint to be updated. If you continue to face issues with unexpected Case Types, please contact Pega Blueprint Team. Provide the Blueprint ID, which can be found next to the name of the Blueprint, or the URL to the Blueprint.
Updated: 15 Aug 2024 9:38 EDT
Pegasystems Inc.
GB
@GitarthaD33 please could you use the Contact Pega Blueprint Team link to discuss this with the correct team?
Documentation gives you these steps:
To remove the extra unwanted case type, follow these steps:
- In the navigation pane of App Studio, click Case Types.
- In the row of the Case Type that you want to delete, choose the Scope of your change: - To delete the Case Type and all associated assets, click More options > Delete Case Type. - To delete all Case instances, attachments, Pulse conversations, and Assignments for the Case Type, click More options > Delete Cases.
- Click OK. This will ensure that the unwanted case type is removed from your application.
Maantic
IN
@MarijeSchillern Thank you, but I had contacted the Blueprint Team already using the link you shared before submitting this question in the Support Center and they replied to me and suggested to submit a question here in the Support Center.
Also, I wanted to remove the case type from the Blueprint and not from the application using App Studio.
Pegasystems Inc.
US
@GitarthaD33 When working on a Blueprint there are 3 steps, Steps 2, 3 and 4, in the process that allow you to refine the Case Types in the Blueprint. Step 2 allows you to define the Case Types to be included. There is a menu option on each Case Type Card that contains a "Delete" option. This option will remove the suggested Case Types from the Blueprint.
Steps 3 and 4 will allow to refine the definition of the Case Type. Configuring the steps and stages of the Case Lifecycles (Step 3), and configuring the fields to be included in the Case Type's Data Model (Step 4). Each of these steps is designed to work on a individual Case Type at a time. The Case Types drop down allows you to switch between the Case Types you want to refine, the will not impact the Case Types that are included into the Blueprint. The Case Types to included needs to be determined in Step 2 (Example image provided below)
Maantic
IN
@BrianPageau Thank you, but if you look into the screenshot document I shared earlier, I selected only one case type in Step 2 and also the "Select a Case Type" dropdown in Step 3 displays one case type however in the "Summary" page an extra case type is displayed and I am unable to delete it since it is not being shown in Step 2.
Thanks!
Accepted Solution
Updated: 20 Aug 2024 5:36 EDT
Pegasystems Inc.
US
@GitarthaD33 Thank you for clarifying the issue you were facing. There was an issue processing the Blueprint data that required the Blueprint to be updated. If you continue to face issues with unexpected Case Types, please contact Pega Blueprint Team. Provide the Blueprint ID, which can be found next to the name of the Blueprint, or the URL to the Blueprint.