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Question

 Brahmeswara Rao (Brahmesh@)
Skandiabanken
Brahmeswara Rao
Skandiabanken
SE
Brahmesh@ Member since 2013 207 posts
Skandiabanken
Posted: Oct 7, 2019
Last activity: Oct 10, 2019
Posted: 7 Oct 2019 8:56 EDT
Last activity: 10 Oct 2019 10:14 EDT
Closed

Unexpected behaviour of pxAdjustSLA.

We are using "pxAdjustSLA" activity to reset the SLA details ,but pxFlow page is not getting updated with latest SLA details, we see at step#11 ,The reference work page gets changed to slaWorkPage and it's not sync up with pyworkpage. Is it expected behaviour ?.

Usecase : System creates two parallel assignments ,Based on certain action on one assignment then we need to reset SLA of other assignment , To achieve this, Finding the .pxAssignSvcLevel & .pxAssignmentKey of the desired assignment from pxFlow page and passing them to pxAdjustSLA activity to reset the SLA.

Pega 7.3.1

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Case Management

Posted: 5 years ago
Posted: 10 Oct 2019 10:14 EDT
Brahmeswara Rao (Brahmesh@)
Skandiabanken
Brahmeswara Rao
Skandiabanken
SE

As observed , if trying  to change the SLA  of an assignment(assign_1) from a local action of different assignment (assign_2) then pxAdjustSLA  is not restarting the SLA of assign_1.

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