I am unable to watch troubleshooting videos (https://community.pega.com/video-library/troubleshooting) because of the below mentioned issue. I have tried out different web browsers as well.
Could not download the video
Error Code: PLAYER_ERR_TIMEOUT
Session ID: 2021-06-14:b91babbbc6b009028da5ede3 Player Element ID: vjs_video_13798
***Edited by Moderator: Pooja Gadige to change category from Product to General***
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Posted: 2 years ago
Posted: 12 Jul 2021 10:28 EDT
Marissa Rogers (MarissaRogers)
Principal Knowledge Management Specialist
If you're having difficulty playing the videos and have tried Incognito/SafeMode on your multiple browsers to no avail, I would suggest clicking the "Contact Us" button on the right pane of the Troubleshooting Videos page and that will route the issue to the appropriate team.