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Question

 PRADEEP CHOWDARY PYDI (PradeepPydi)
Anthem
Senior PEGA DEVOPS and Cloud Administrator
Anthem
US
PradeepPydi Member since 2017 240 posts
Anthem
Posted: Jun 14, 2021
Last activity: Jul 13, 2021
Posted: 14 Jun 2021 6:26 EDT
Last activity: 13 Jul 2021 9:21 EDT
Closed

Unable to watch troubleshooting videos.

Hi Team, I am unable to watch troubleshooting videos (https://community.pega.com/video-library/troubleshooting) because of the below mentioned issue. I have tried out different web browsers as well. Could not download the video Error Code: PLAYER_ERR_TIMEOUT Session ID: 2021-06-14:b91babbbc6b009028da5ede3 Player Element ID: vjs_video_13798

Please suggest.

***Edited by Moderator: Pooja Gadige to change category from Product to General***
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Posted: 3 years ago
Posted: 12 Jul 2021 10:28 EDT
Marissa Rogers (MarissaRogers)
MOD
Principal Knowledge Management Specialist
Pegasystems Inc.
US

Hi @PradeepPydi

If you're having difficulty playing the videos and have tried Incognito/SafeMode on your multiple browsers to no avail, I would suggest clicking the "Contact Us" button on the right pane of the Troubleshooting Videos page and that will route the issue to the appropriate team.

Thank you!

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