Hello All,
 
I'm Marc Dumas from Pega's Knowledge Services team. Now that we are settled into our new community home on the Pega Community, I thought I’d point out that we have a collection of brief (3-5 min) Support Guide videos on Video Library to help you troubleshoot and resolve various issues.

Here is a link to our current collection of Support Guide videos (which we are adding more to on an ongoing basis), and here is a link to one that has received a lot of positive feedback recently - Support Guide: How to Trace an Agent.
 
Our GCS Software Engineers create these videos based on common issues they see while helping customers resolve Support Requests (SRs).
 
We are interested in what topics you’d find helpful, so please let us know your thoughts!
 
Thanks,
 
Marc