Question
Self
US
Last activity: 28 Feb 2025 9:58 EST
Unable to use Pega GenAI Coach
After Pega's latest update, I am not able to add a GenAI Coach to my UI. I am using version Pega Infinity '24.2. Initially when I had added the Coach widget, it had worked fine. There seems to have been an update in the Coach widget because I get a warning message that the coach widget is deprecated. When I use the new Coach widget, I am getting an error message "Error while deploying the assistant". Is there any setting which I am missing?
Accepted Solution
Updated: 15 Jan 2025 14:30 EST
Self
US
@AishwaryaR9642The issue was resolved by Pega when a ticket was raised. It was an installation issue.
"The issue is caused by missing collection in vector store service. We are waiting for GenAI Team to fix it. As workaround it was added manually."
FYI, Even when a data source was added, I still got the error.
Pegasystems Inc.
CA
To access Pega GenAI in Pega Cloud, you must complete the required onboarding process. For more information, see Enabling GenAI in Pega Cloud. If you attempt to make use of Pega GenAI on Pega Cloud without the required access, the system returns an error.
https://docs.pega.com/bundle/pega-cloud/page/pega-cloud/pc/learning-about/genai-in-pega-cloud.html
Self
US
@RameshSangili The rest of the GenAI features are working. Moreover, GenAI Coach which is deprecated now, is also working. GenAI is enabled in the cloud.
LTIMindtree
IN
@RameshSangili I'm also facing the same issue, after properly configured the Coach Rule in a case context, getting an error message "Error while deploying the assistant" at runtime. My cloud instance (24.2) is already enabled with Pega GenAI and except this GenAI coach, all other GenAI features are working properly. What I can see in the tracer, there is an activity named "pzDeployAssistant" which is called from an automation rule of Pega DX API "assistants/{assistantID}/conversations" to create a conversation object and in this activity on step 9 while calling the status API, it is failing and getting the below response, due to this the deployment error is coming. Response :
{
"title": "Internal Server Error",
"detail": "An unexpected error occurred while retrieving documents from the vector store: Cannot connect to host Proprietary information hidden:8080 ssl:default [Connect call failed (' Proprietary information hidden', 8080)]",
"errorCode": "AP-400-001"
} I have tried it in my Community Trial edition as well and getting the same error. As all these are Pega OOTB final rules, so is there any setting or configuration I'm missing which is required to use GenAI Coach at runtime? Please suggest me if anything I'm missing or anybody else facing the same issue.
Pegasystems Inc.
CA
I believe this is due to a design change in configurations between 24.1 and 24.2.
@MarijeSchillern - Can you please check with the Product team to find the relevant documents to add Gen AI coach in the 24.2 version?
LTIMindtree
IN
@MarijeSchillern As @RameshSangili mentioned that, this issue is might be happening due to the configuration change from 24.1 to 24.2, please check with the product team and let me know if any relevant documents are there for using Coach in runtime in 24.2 version, it will be very helpful for me to use it. As of now in all the available documents what I found regarding Gen AI Coach implementation, there is nothing mentioned about any specific configuration or setting which we need to add, everywhere it is mentioned that for cases and data objects in UX where and how we can add our specific coach rule.
Infosys
IN
@MarijeSchillern @RameshSangili I am also facing the same issue. Any assistance on resolving this issue would be very helpful.
Updated: 30 Dec 2024 7:00 EST
Pegasystems Inc.
GB
@AishwaryaR9642 @ArijitG96 Please can you clarify which documentation you are looking at?
Coach, Analyze, Automate GenAI products and capabilities are available with Pega Infinity 24.1 and above and can be purchased as the Pega GenAI Bundle - I'm assuming this has been done?
Did you go through the 24.2 documentation?
Pega GenAI Coach in Case Management
Adding a Pega GenAI Coach as a widget
If your issue is a documentation gap, then you can use the 'Feedback' button directly on the article.
If the problem is with the functionality then feel free to log a support ticket in order to have our product SME's check what features are missing from the documentation.
@ArunSarada as GenAI Coach product owner could you comment on the issues discussed here?
Pegasystems Inc.
GB
@RameshSangili please use the 'Feedback' feature on our external documentation if you need to log a documentation bug.
Infosys
IN
@ArijitG96 @AishwaryaR9642 @RameshSangili @MarijeSchillern - My issue got resolved after I added a data source to my Gen AI Coach rule. I was getting the same "Error while deploying the assistant" error before adding the data source to it.
Pegasystems Inc.
GB
@Sureshbabu.ss thanks so much for letting us know :-)
Can you confirm that these steps are already correctly documented in the links I suggested earlier?
Infosys
IN
@MarijeSchillernAdding the data sources to the Gen AI Coach rule is covered extensively in
Adding a data source to a Pega GenAI Coach. However, it was not mentioned that at least one data source needs to be added to the Gen AI Coach rule in order for it to work properly.
Updated: 22 Jan 2025 6:31 EST
Pegasystems Inc.
GB
@ArijitG96 your issue seems to be slightly different as you do not appear to be getting the"Error while deploying the assistant" screen error or warnings about the coach widget being deprecated.
---> Please can you log a support incident via the MSP?
Feel free to log your issue as a new PSC forum question as well. Please link your INC id to that so that we can track both.
Accepted Solution
Updated: 15 Jan 2025 14:30 EST
Self
US
@AishwaryaR9642The issue was resolved by Pega when a ticket was raised. It was an installation issue.
"The issue is caused by missing collection in vector store service. We are waiting for GenAI Team to fix it. As workaround it was added manually."
FYI, Even when a data source was added, I still got the error.
Virtusa Consulting Services Pvt.ltd
US
@AishwaryaR9642 , Any Idea on how did they resolve the issue? I have raised ticket 3 days ago and they resolved it as Invalid ticket. However I have reopened it after looking at your comments. But I don't see any resolution yet.
Can you please let me know any suggestions to try to resolve the issue on our own?
I am facing exactly same issue that you mentioned here. Tried in Pega Cloud instance and Community edition as well.
Updated: 22 Jan 2025 5:31 EST
Pegasystems Inc.
GB
@GR6778000 when you raise an incident via the MSP could you please provide the INC id so that we can follow up on this?
I have done a search and found INC-C2385 logged 2 days ago. Our GCS team are arranging a meeting to discuss further.
@AishwaryaR9642 thanks for having provided the solution for your issue. When you mention support tickets could you also please reference the ticket ID so that we can attach the GenAI analysis and/or related BUG incidents? I am unable to find any Global Support Team support tickets for you in our system.
Are you liaising with an affiliated company? Was your ticket INC-B50501?
If I see any change in status and/or resolution I will try to update the details in this forum post.
Coforge
GB
@AishwaryaR9642 could you please provide the steps? how you added them manually? Thanks