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Question

 LALIT KUMAR SINGH (Lalit_Singh)
EPAM Systems

EPAM Systems
CA
Lalit_Singh Member since 2012 55 posts
EPAM Systems
Posted: Jun 27, 2017
Last activity: Jul 26, 2017
Posted: 27 Jun 2017 13:40 EDT
Last activity: 26 Jul 2017 12:01 EDT
Closed
Solved

Unable to update browser requestor details. Failure on ajax.

Hi Team,

When I am trying to logging to pega 7.2.2 getting below two error and after that connection is getting lost. This issue is only happening when i am trying to login to dev portal not with user portal.

Failure loading keyboard preferences
Unable to update browser requestor details. Failure on ajax.

trace the network and getting below url

http://Local:8080/prweb/PRServlet/FZqt4N9Tgt9ppfHCAN-u2CPupD_dwgVn*/!STANDARD?pyActivity=%40baseclass.pzLoadKeyboardPreferences&inStandardsMode=true&AJAXTrackID=1&pzHarnessID=HID2970BC63C16F0BF87675514DE4F8E3D2&HeaderButtonSectionName=

Thanks,

Lalit

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Dev/Designer Studio

Posted: 7 years ago
Posted: 27 Jun 2017 23:19 EDT
Harish Gunneri (Harish_Gunneri)
PEGA
Senior Principal Engineer, Technical Support
Pegasystems Inc.
US

Hi Lalit,

Have you set HTTPOnly cookie flag and SetSecureCookie to true on this Pega 7.2.2 version?

Can you provide the fiddler trace if it's consistently replicable? (From launching prweb to error)

Provide a screenshot of the error message for our reference? Are you blocked to access dev portal after this error.

Is the issue observed for all other users as well on developer portal or only you? 

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Posted: 7 years ago
Posted: 13 Jul 2017 9:57 EDT
Harish Gunneri (Harish_Gunneri)
PEGA
Senior Principal Engineer, Technical Support
Pegasystems Inc.
US

HI Lalit,

The network stack traces shows that this is more of an environment issue. Please refer to the below links if it helps.

https://issues.jboss.org/browse/UNDERTOW-596

https://www.wiknix.com/solved-err_empty_response-no-data-received/

 

Also wanted to check if you have set HTTPOnly cookie flag and SetSecureCookie to true on this Pega 7.2.2 version.

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