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Question

 Gadam (VeeraGadam)

VeeraGadam Member since 2016 4 posts
Posted: Dec 2, 2015
Last activity: Dec 14, 2015
Posted: 2 Dec 2015 11:59 EST
Last activity: 14 Dec 2015 17:05 EST
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Unable to see SR's associated to other accounts at my support portal.

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Unable to see SR's associated to other accounts at my support portal.

i am trying to go through SRs associated to my client  account IBRD ,but system is not displaying SRs other than my account "Pegasystems'
Posted: 7 years ago
Posted: 2 Dec 2015 12:14 EST
Loving (NicholasLoving)

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On the My Support Portal home page, click on the "My Accounts" link:

MyAccounts.png

Here you should be able to affiliate yourself with other accounts, after which you should see SRs for that account appear.

Accepted Solution

Posted: 7 years ago
Posted: 2 Dec 2015 13:05 EST
Brendan Horan (BrendanHoran) PEGA Director, GCS Knowledge Management
Pegasystems Inc.
US
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Please note that some of the functionality discussed above is for Pega employees. However, given the nature of the question and the fact that Pega employees participate in this community for support needs as well, I see no harm in leaving this post as is.

I just wanted it to be clear to any non-employees who come across this in the future: You aren't missing something.

We'd prefer it if you saw us at our best.

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