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Question

 Premchandra Singh Saikhom (PremchandraSinghS) Wipro Ltd Pega Architect
Wipro Ltd
AU
PremchandraSinghS Member since 2020 22 posts
Wipro Ltd
Posted: Jul 5, 2018
Last activity: Jul 6, 2018
Posted: 5 Jul 2018 5:46 EDT
Last activity: 6 Jul 2018 4:37 EDT
Closed

Black Screen on Interaction portal.

Hi All,

Does anyone encounter this issue before. I have black screen on Interaction Portal. There is no pattern to reproduce this. All and sudden this back screen appear on screen.

I am using Firefox browser. Firefox has some issue and I have configure this in browser level as suggest in below link, but still issue is occurred.

https://support.mozilla.org/en-US/questions/1030542

Any suggestion will be very helpful.

Thanks,

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User Experience

Posted: 6 years ago
Posted: 6 Jul 2018 4:36 EDT
Pawan Narain Singh (pawann) Swedbank AB
Swedbank AB
SE

Hello Saikhom,

This is an expected response to a timeout that results in passivation and it is fixed in the Pega 7.4 release.

For this release, you may not let so much time go by without at least clicking somewhere on the screen( viz: go to the home tab, and then back again).

Thank you,
Pawan

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