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Question

 sandeep padala (sandeep_padala)
TCS
Decisioning Consultant
TCS
GB
sandeep_padala Member since 2014 4 posts
TCS
Posted: Jun 24, 2019
Last activity: Jun 27, 2019
Posted: 24 Jun 2019 12:08 EDT
Last activity: 27 Jun 2019 9:17 EDT
Closed
Solved

Unable to generate file for Telesales in campaign in pega

Hi All,

While launching the campaign in Production environment. Am getting the error "Unable to generate file for Telesales in campaign in pega" in pega logs. anyone help me to resolve the issue.

***Edited by Moderator Marissa to update platform capability tags****

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Posted: 5 years ago
Posted: 24 Jun 2019 15:54 EDT
Paul Gentile (PaulGentile_GCS)
PEGA
Principal Engineer, Technical Support, 1:1 Customer Engagement
Pegasystems Inc.
US

We're going to need to see a stacktrace showing this specific message - "Unable to generate file for Telesales in campaign in pega".

For example, this could be database related and would show something like "DatabaseException: A commit cannot be performed because ...".

It could also show something related to the WriteToFile activity that is invoked during campaign run.

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Posted: 5 years ago
Posted: 25 Jun 2019 10:03 EDT
Nishitha Chintala (chinn2)
PEGA
Principal Cloud Development Engineer, Management Plane Services
Pegasystems Inc.
IN

Hi sandeepsunny,

Please trace "ProcessProgramRun" (If is a multichannel campaign ")agent and share the tracer.Send the complete stack trace as well.

In the UI what is the status of the campaign,are you able to see any failed related errors?


 

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