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Question

 Thenuzan Sriskanthan (Thenuzan)
OCBC
Pega Developer
OCBC
SG
Thenuzan Member since 2014 11 posts
OCBC
Posted: Aug 19, 2018
Last activity: Aug 23, 2018
Posted: 19 Aug 2018 4:19 EDT
Last activity: 23 Aug 2018 19:06 EDT
Closed
Solved

Unable to find OpenSpanRuntimeEntSetup.exe file to install

Hi,

I want to install Open Span Runtime Environment to deploy my project but im unable to find the OpenSpanRuntimeEntSetup.exe to install in Pega.

Please help me to download.

Installation guide link: https://community.pega.com/system/files/media/pdf/2018-06/Pega%20Robotic%20Automation%20Runtime%208.0%20Installation%20Instructions.pdf

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Robotic Process Automation

Accepted Solution

Posted: 6 years ago
Posted: 20 Aug 2018 1:59 EDT
Aleksander Grucela (gruca)
PEGA
Senior Manager, Technical Support, User and Product Experience
Pegasystems Inc.
PL

Hey,

 

you can download all our software on Digital Delivery Page https://community.pega.com/digital-delivery. Once you opan a page and a searchbar is displayed type Robotics and you will see Studio and Runtime available. 

 

Regards,

Aleksander

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Posted: 6 years ago
Posted: 21 Aug 2018 2:37 EDT
Vidyaranjan AV (Vidyaranjan) Senior Online Community Moderator
Pegasystems Inc.
IN

Hi,

As mentioned in the error message, you will need to contact your Support Contact Administrator to get linked to an account. The following articles will guide you obtain the information.

https://collaborate.pega.com/community-post-unpublished-or-under-review

https://collaborate.pega.com/discussion/how-check-your-account-administrator-details-my-support-portal

If the articles fail to help, reach out to Pega Support: Support Contact Information

Thanks!

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Posted: 6 years ago
Posted: 21 Aug 2018 2:55 EDT
Aleksander Grucela (gruca)
PEGA
Senior Manager, Technical Support, User and Product Experience
Pegasystems Inc.
PL

Hi Thenuzan,

as stated in screenshot you provided you need to be affiliated with a company account to be able to download pega software. Your company account administrator can add you through MSP portal. 

Regards,

Aleksander

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