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Question

 Sanjeev Bhagat (SanjeevB6858)
Capgemini BV

Capgemini BV
NL
SanjeevB6858 Member since 2017 9 posts
Capgemini BV
Posted: Jan 1, 2018
Last activity: Jan 3, 2018
Posted: 1 Jan 2018 5:22 EST
Last activity: 3 Jan 2018 5:21 EST
Closed

unable to find NextBestAction in NBAA portal

Hi, I am doing exercise as defined in Unit 20 of Pega Marketing Consultant course. In order to change NBA strategy priority, I need to modify NBA strategy which applies to MyCo-Data-Customer class, however when I search for NextBestAction in the search menu I just don't see anything. What could I be doing wrong? I remember having dont this successfully in previous exercise, but it isn't working now.

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Pega Academy

Posted: 6 years ago
Posted: 2 Jan 2018 7:03 EST
Marco Looy (Marco Looy)
PEGA
Senior Director, 1:1 Customer Engagement and CRM Enablement Programs
Pegasystems Inc.
NL

Sanjeev,

Just verified it on my system and it does show up for me. Are you still experiencing the issue?

Marco.

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Posted: 6 years ago
Posted: 2 Jan 2018 10:00 EST
Sanjeev Bhagat (SanjeevB6858)
Capgemini BV

Capgemini BV
NL

I could resolve this issue by uploading the environment data of previous exercise where I could successfully search for NextBestAction. I did not try today by uploading the environment data of Unit20 alone so I don't know if that would work. I shall try it tomorrow when my cloud instance is clean again.

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Posted: 6 years ago
Posted: 3 Jan 2018 5:15 EST
Sanjeev Bhagat (SanjeevB6858)
Capgemini BV

Capgemini BV
NL

It's working without any change. Today, I just used the environment setup of only Unit20 and saw that I could access NextBestAction from the search menu on Pega Marketing portal. I don't know what the problem a few days ago but it seems to be working perfectly fine now,

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