Question
Accenture
IN
Last activity: 22 Feb 2018 8:19 EST
"NextBestAction" Container was not found.
Hi All,
We are facing issues in triggering 'NextBestAction' container from Customer Service Application.
We are using PegaCRM 7.31 on Pega 7.3.1 and Pega Marketing 7.31.
Currently, we are getting the below error.
"The 'NextBestAction' Container was not found." attached tracer screenshot
***Updated by moderator: Lochan to add SR details***
Accepted Solution
Pegasystems Inc.
IN
Hello!
On reviewing the corresponding SR, we see that it has been resolved. SA-51290 was created as a result of the investigation. Please reference that if you have the same question.
Thank you,
Pegasystems Inc.
AU
Hi,
Can you raise a Support ticket as it requires detailed investigation.
Support engineer will be able to help you in resolving this issue.
Thanks,
Santhosh
Pegasystems Inc.
IN
Hello,
Please let us know the SR ID once you have had the chance to create it. That way we can track it and follow-up this discussion with the resolution.
Thank you,
Accepted Solution
Pegasystems Inc.
IN
Hello!
On reviewing the corresponding SR, we see that it has been resolved. SA-51290 was created as a result of the investigation. Please reference that if you have the same question.
Thank you,