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Question

 Ramakrishna Kadiyala (KADIYALA) HCL Technologies Ltd Project Manager
HCL Technologies Ltd
IN
KADIYALA Member since 2012 5 posts
HCL Technologies Ltd
Posted: Jul 10, 2020
Last activity: May 24, 2021
Posted: 10 Jul 2020 21:03 EDT
Last activity: 24 May 2021 9:09 EDT
Closed
Solved

Unable to delete Rule-OBJ-HTML rule

Hello Team,

Unable to open an instance using the given inputs: RULE-OBJ-HTML @BASECLASS XYZ #20200711T002515.218 GMT

When tried to delete a HTML rule end up with the above error message. 

 

Please help me on this issue.

Regards,

RK

 

 

 

 

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Platform 7.3.1 User Experience
Posted: 3 years ago
Posted: 11 Jul 2020 6:01 EDT
Ramakrishna Kadiyala (KADIYALA) HCL Technologies Ltd Project Manager
HCL Technologies Ltd
IN

Hi Rakshith,

Thanks for the reply.

I checked it now and that rule got deleted from the system. When tried to delete it, it was thrown that error message.

But still the deleted rule (Rule-OBJ-HTML @baseclass xyz) is picked instead of latest rule.

Customized pega Login Page and done some changes as part of our requirement in that HTML rule and checked in. The latest version of the rule is not picked, when traced unauthenticated browser session. (before login).

Can you help me out on this.

 

Regards,

RK

 

 
Posted: 3 years ago
Posted: 11 Jul 2020 6:08 EDT
Shiva Rakshith S (Rakshith) Technical Solutions Engineer
Pegasystems Inc.
IN

Can you please save as the rule into highest ruleset version? If it is in the highest ruleset version, then try Re-validate and Save of that rule.
Posted: 3 years ago
Posted: 13 Jul 2020 13:27 EDT
Ramakrishna Kadiyala (KADIYALA) HCL Technologies Ltd Project Manager
HCL Technologies Ltd
IN

Saved it and tried but still it is picking the old deleted rule instead of new highest ruleset version. 

Any idea why it is picked old versioned deleted rule? Please let me know.
Posted: 3 years ago
Updated: 2 years ago
Posted: 13 Jul 2020 15:46 EDT
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (kanap2) PEGA Senior System Architect
Pegasystems Inc.
IN

Could you please open the operator profile and check if the new ruleset version is present.
Posted: 3 years ago
Posted: 14 Jul 2020 2:50 EDT
Ramakrishna Kadiyala (KADIYALA) HCL Technologies Ltd Project Manager
HCL Technologies Ltd
IN

Hi Pavan,

Thanks for the reply.

checked Operator profile and unauthenticated version (01-02)  is available. Still the deleted version is picking and if clicked on it in tracer  not able to open the instance. Please find the attachment and let me know .

Regards,

Ramakrishna

 

 

Accepted Solution

Posted: 3 years ago
Updated: 3 years ago
Posted: 18 Jul 2020 12:53 EDT
Updated: 20 Jul 2020 6:49 EDT
Ramakrishna Kadiyala (KADIYALA) HCL Technologies Ltd Project Manager
HCL Technologies Ltd
IN

Same changes were made in testing environment and everything is working as expected now. 

Suspecting the issue is started due to while check in the HTML rule kept "" (quotations).

Thanks,

RK

 

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