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Question

 Beth Olarsch (olarb)
PEGA
Sr. Experience Designer
Pegasystems Inc.
US
olarb Member since 2019 1 post
PEGA
Posted: Aug 20, 2019
Last activity: Aug 22, 2019
Posted: 20 Aug 2019 12:17 EDT
Last activity: 22 Aug 2019 10:34 EDT
Closed

Trouble with exercise (Version 8)

I'm working through the excercise for the Optimizing the Customer Value in the Contact Center and following the step-by-step from C-1279-ExerciseGuide.pdf. Problem is that the interface presented in cloud-based Instance doesn't match the instructions.

More specifically, the instructions state "At the top of the screen, on the right-hand side, from Reports select the Customer Profile menu item to launch the customer profile window." Problem is that I'm unable to locate "Reports".

Has anyone else had this issue?

Ps: the course is for versions 8; that option isn't available for this help form.

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Posted: 5 years ago
Posted: 22 Aug 2019 10:34 EDT
Marco Looy (Marco Looy)
PEGA
Senior Director, 1:1 Customer Engagement and CRM Enablement Programs
Pegasystems Inc.
NL

Beth,

Thanks for reaching out.

I'm sorry, so you are saying that the solution video does not match the cloud-based exercise system you received?

Marco.

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