Tricky website comboboxes
Currently running Pega Robotics plugin for Visual Studio and am having challenges with getting combo boxes on websites to behave correctly. Below is an example of what I am hitting a hangup on.
I am interacting with a website that has two combo boxes - the first is for the user to select a primary reason, which then drives the values in the combo box beneath it for the secondary reason.
Example showing default values of the combo boxes:
Example showing that 2nd combo box depends on selection from first (2nd has no values since 1st has no selection yet):
Example showing values in 2nd combo box after value selected in in 1st:
Currently running Pega Robotics plugin for Visual Studio and am having challenges with getting combo boxes on websites to behave correctly. Below is an example of what I am hitting a hangup on.
I am interacting with a website that has two combo boxes - the first is for the user to select a primary reason, which then drives the values in the combo box beneath it for the secondary reason.
Example showing default values of the combo boxes:
Example showing that 2nd combo box depends on selection from first (2nd has no values since 1st has no selection yet):
Example showing values in 2nd combo box after value selected in in 1st:
Orignally, in the automation, I used the SendKeys method from the web frame to send the DOWN key after selecting a value in the 1st combo. That seemed to work and populated values the second combo. However, using the SendKeys method results in an error on the web page when moving to the next step that clicks a button. In an effort to get around this, I tried another approach and starting raising events in lieu of sending keys to get the value in the 1st combo box to take, which then drives the values in the 2nd combo. Below is a listing of some of the events I have tried:
None of the above work and I'm left with the 1st combo box with a value, but nothing triggered to fire off the values in the 2nd combo. Since using the SendKeys method produces an error, I'm trying to find an alternative solution.
Has anyone come across anything like this? If so, what did you do to get around it?
Accepted Solution
Pegasystems Inc.
US
You might examine the HTML of the page to see what events it is listening for. You can also use the debugging tools in IE (or better yet Chrome assuming the website reacts the same in Chrome) to assist in determining which events are triggered. In the past, we have elicited assistance from our support team to determine exactly which events are needed. In some cases, we needed to create some JavaScript to properly trigger controls when they are not reacting as we'd expect.
Accepted Solution
Pegasystems Inc.
US
You might examine the HTML of the page to see what events it is listening for. You can also use the debugging tools in IE (or better yet Chrome assuming the website reacts the same in Chrome) to assist in determining which events are triggered. In the past, we have elicited assistance from our support team to determine exactly which events are needed. In some cases, we needed to create some JavaScript to properly trigger controls when they are not reacting as we'd expect.
Verizon
US
Hey Sasnt,
I looked at the HTML but I don't see any thing that indicates what the combo is listening for. There are two javascripts called earlier in the HTML, but they don't see any connection between them and the combo I'm having issues with. I've attached a screen capture of the HTML for the first combo.
Once one of the 3 options in the Primary is selected (TextChanged Event), it fires off the values in the Seconday combo. Apparently the TextChanged Event is not compatibale in IE 11, which is what I'm using. If you have any other ideas on what to look for/try, I'm all ears.
Pegasystems Inc.
US
I would suggest that you open an SR and have support examine this with you. If you do open an SR, please update the post with the SR number so that we can track the status.