This question is not about PDN articles. It has been asked on behalf of a customer implementing Pega Knowledge. They are looking for a way for a Pega Knowledge user to send a URL to a read only view of a Pega Knowledge case to a non-Pega user.
Posted: 5 years ago
Posted: 30 Aug 2017 17:00 EDT
Scott Kennedy (ScottKennedy)
Principal Product Manager, Customer Service
Pega Knowledge 7.31 (coming this Fall!) will provide an OOTB feature that allows referencing other articles "within" an article. The end user, such as a Pega Customer Service CSR, would simply click on the referenced article link (title), and the referenced article will be displayed in a separate browser window.
The authoring portal will provide an easy way to search and identify the articles they want to reference.