Question
Areteans
IN
Last activity: 23 Oct 2018 9:45 EDT
Is there a OOTB way to parse multiple attachments of an email which is embedded in another email?
Is there a OOTB way to parse multiple attachments of an email which is embedded in another email?
Pegasystems
US
I know you can easily attach emails to cases that have inner emails attached, but why do you need to parse them?
Areteans
IN
Pega Email Listener can attach the Original inbound email as an attachment and also any attachment that email contains as an attachment in a case.
My requirement is -
I receive an inbound email (lets say Email 1) which has another Email (Email 2) as an attachment. Now Email 2 has attachments (lets say attachment1 and attachment 2). I need to separately attach Email1, Email 2, Attachment 1 and attachment 2 to the Case and visible separately in the attachments section in the right panel.
What is the approach to follow to achieve this?
Coforge DPA Private Ltd
IN
Hi Sayan,
Did you got the solution for this? can you please explain how did you implemented this?
We have a requirement to identify the main email attachment from attached email.
Regards,
Yaswanth A
Areteans
IN
You have to write a customized Java function in order to achieve your goal. As of now there is no OOTB functionality which fetches the second level email body.
Coforge DPA Private Ltd
IN
Thanks for your quick reply. Can you please explain how can we differentiate the attached email from the main email ( As both were attached as .eml format in pyAttachmentPage) ?