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Question

 Ryan Lee (leer2) Sr. Business Architect
Pegasystems Inc.
HK
leer2 Member since 2018 1 post
Posted: Jan 12, 2020
Last activity: Jun 4, 2021
Posted: 12 Jan 2020 20:11 EST
Last activity: 4 Jun 2021 2:17 EDT
Closed

Supported Languages for Pega Customer Service Live Chat

Hi, I'm trying to find the supported languages that users can converse with CSRs while using live chat. Thanks in advance.

***Edited by Moderator: Pooja Gadige to add platform capability tag***
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Pega Customer Service
User Experience

Posted: 4 years ago
Posted: 13 Jan 2020 21:03 EST
Ryan Lee (leer2) Sr. Business Architect
Pegasystems Inc.
HK

Thanks!  My question is more related to the supported languages in a live chat rather than a chatbot or email IVA.  So specifically if a user chats with a live CSR in whatever language they choose (let's say other than English), will the CSR be able to both see the relevant language and also reply in the same language.  Thanks!

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