Question
Bank of America N.A
US
Last activity: 21 Jun 2023 7:57 EDT
StreamNodes keeps shutting down
The streamnodes keeps shutting down. This was related to
INC-248295 which Manzali, Joe <[email protected]> help with a live support.
The streamNodes keeps shutting down still. we still need a live support on this issue.
I will also attach to assist with this issue
Accepted Solution
Updated: 21 Jun 2023 7:57 EDT
Pegasystems Inc.
GB
@JoyashishS there are various articles about possible causes:
https://docs-previous.pega.com/decision-management/86/operating-stream-service
https://docs-previous.pega.com/decision-management/86/data-flow-runs-stop-stream-service-nodes
https://support.pega.com/discussion/deploying-and-operating-stream-service
https://support.pega.com/support-doc/split-brain-syndrome-and-cluster-fracturing-faqs
If you need the issue to be investigated in-depth, please log a support incident for this.
Evoke Technologies
IN
@bunmiA16609521 - Did you get any update from Pega?
We are also facing the same issue.
The immediate approach we took- Stop the JVM, delete the content of the Kafka-data folder and then start the JVM again. This helped in resolving the issue.
Accepted Solution
Updated: 21 Jun 2023 7:57 EDT
Pegasystems Inc.
GB
@JoyashishS there are various articles about possible causes:
https://docs-previous.pega.com/decision-management/86/operating-stream-service
https://docs-previous.pega.com/decision-management/86/data-flow-runs-stop-stream-service-nodes
https://support.pega.com/discussion/deploying-and-operating-stream-service
https://support.pega.com/support-doc/split-brain-syndrome-and-cluster-fracturing-faqs
If you need the issue to be investigated in-depth, please log a support incident for this.
Pegasystems Inc.
GB
@bunmiA16609521 if you feel that the support issue is not resolved, or if you asked for a root cause analysis once you provided the support team with all the requested debug logs, could I please ask that you log a new support incident on the MSP?
Please provide the new incident ID here so that we can help you track it.