Question
Virtusa Corporation
US
Last activity: 2 Jan 2018 3:24 EST
Step page is not available in the agent activity
Hi,
I am having a service activity belonging to email listener where I am copying contents from incoming email and storing in a page and passing the same to an agent via Queue-For-Agent step. But the step page and its values are not available in the called agent activity. When I trace the agent activity, I could see step page column empty. Can anyone help me to sort this out? Thanks in advance.
Accepted Solution
Pegasystems Inc.
US
Ideally, the step page of the queue-for-agent method will be used as the primary page for the agent. Can you please send the screenshots of the queue-for-agent step and the agent screenshots as well.
Things to check, the handle of the page will be stored in the queue. This handle will be used in the EstablishContext activity to open the page and run the agent activity on the page.
So you'll have to check if the page is getting persisted to DB or not.
On a side note, Go through EstablishContext and java of the queue-for-agent step to get more information.