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Question

 John Paul Raja Christu Raja (JohnPaulRaja,C)
Maantic Inc
Consultant
Maantic Inc
US
JohnPaulRaja,C Member since 2011 302 posts
Maantic Inc
Posted: Nov 14, 2019
Last activity: Jan 23, 2020
Posted: 14 Nov 2019 23:07 EST
Last activity: 23 Jan 2020 17:07 EST
Closed
Solved

Sporadically advanced agents are failing with exception in pega v822

Hi, Application recently upgraded from pega 721 to Pega 822.

Most of the advanced agents are failing with below error, same agent working fine pega 721 region

com.pega.pegarules.pub.PRRuntimeException: unable to execute agent: <Agent name>PRRuntimeException
at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:712) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:1155) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1371) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1114) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:995) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:816) ~[prprivate.jar:?]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_222]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_222]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_222]
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Pega Platform
Java and Activities

Accepted Solution

Posted: 5 years ago
Updated: 5 years ago
Posted: 14 Nov 2019 23:53 EST
Updated: 27 Jan 2020 6:12 EST
Abhishek Goel (goela1) Technical Solutions Engineer
Pegasystems Inc.
IN

Hi,

Have you checked for commas(,) in the TO email string while sending to multiple users?

Hope this reference link https://collaborate.pega.com/question/getting-javalangindexoutofboundsexception-index-1-size-0-error-when-sending-email might help you.

Thank you,

Abhishek Goel

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Accepted Solution

Posted: 5 years ago
Updated: 5 years ago
Posted: 14 Nov 2019 23:53 EST
Updated: 27 Jan 2020 6:12 EST
Abhishek Goel (goela1) Technical Solutions Engineer
Pegasystems Inc.
IN

Hi,

Have you checked for commas(,) in the TO email string while sending to multiple users?

Hope this reference link https://collaborate.pega.com/question/getting-javalangindexoutofboundsexception-index-1-size-0-error-when-sending-email might help you.

Thank you,

Abhishek Goel

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