Question
Infosys Ltd.
US
Last activity: 23 Oct 2016 3:39 EDT
Sporadic BIX Failure
[java] Throwable occurred: java.lang.reflect.InvocationTargetException
[java] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
[java] at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
[java] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
[java] at java.lang.reflect.Method.invoke(Method.java:611)
[java] at com.pega.pegarules.internal.bootstrap.PRBootstrap.checkForStartup(PRBootstrap.java:682)
[java] at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:405)
[java] at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:223)
[java] at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:272)
[java] at com.pega.pegarules.pub.PegaRULES.main(PegaRULES.java:85)
[java] Caused by: java.util.zip.ZipError: jzentry == 0,
[java] jzfile = 139703767558704,
[java] total = 1035,
[java] name = /bix/prtemp/extractedFiles/apploader/praxis2-1.6.2.jar,
Created below folders on the server-
1. bix/prTempWorkList
mkdir bix/prTempWorkList
chmod 777 bix/prTempWorkList
2. bix/prTempExcludeWork
mkdir bix/prTempExcludeWork
chmod 777 bix/prTempExcludeWork
3. bix/prTempMFWork
mkdir bix/prTempMFWork
chmod 777 bix/prTempMFWork
4. bix/prTempOperatorID
mkdir bix/prTempOperatorID
chmod 777 bix/prTempOperatorID
5. bix/prTempHistoryWork
mkdir bix/prTempHistoryWork
chmod 777 bix/prTempHistoryWork
6. bix/prTempWorkBasket
mkdir bix/prTempWorkBasket
chmod 777 bix/prTempWorkBasket
Done the following changes in configuration files under bix/BixDownload filder:
cd bix/BixDownload
1. BIXEXTRACTASSIGN-WORKLISTTOXML.xml(
a. vi BIXEXTRACTASSIGN-WORKLISTTOXML.xml
b. Replace variable <jvmarg value="-Djava.io.tmpdir=/bix/prtemp"/> with <jvmarg value="-Dpega.tmpdir=/bix/prTempWorkList"/>
2. BIXEXTRACTEXCLUDEDWORKTOXML.xml
a. vi BIXEXTRACTEXCLUDEDWORKTOXML.xml
b. Replace variable <jvmarg value="-Djava.io.tmpdir=/bix/prtemp"/> with <jvmarg value="-Dpega.tmpdir=/bix/prTempExcludeWork"/>
3. BIXEXTRACTMFWORKTOXML.xml
a. vi BIXEXTRACTMFWORKTOXML.xml
b. Replace variable <jvmarg value="-Djava.io.tmpdir=/bix/prtemp"/> with <jvmarg value="-Dpega.tmpdir=/bix/prTempMFWork"/>
4. BIXEXTRACTOPERATORID.xml
a. vi BIXEXTRACTOPERATORID.xml
b. Replace variable <jvmarg value="-Djava.io.tmpdir=/bix/prtemp"/> with <jvmarg value="-Dpega.tmpdir=/bix/prTempOperatorID"/>
5. BIXEXTRACTPCHISTORYWORKTOXML.xml
a. vi BIXEXTRACTPCHISTORYWORKTOXML.xml
b. Replace variable <jvmarg value="-Djava.io.tmpdir=/bix/prtemp"/> with <jvmarg value="-Dpega.tmpdir=/bix/prTempHistoryWork"/>
6. BIXEXTRACTWORKBASKETTOXML.xml
a. vi BIXEXTRACTWORKBASKETTOXML.xml
b. Replace variable <jvmarg value="-Djava.io.tmpdir=/bix/prtemp"/> with <jvmarg value="-Dpega.tmpdir=/bix/prTempWorkBasket"/>
Pegasystems Inc.
US
The SR-A92216 said the root cause is due to custom code issue. Can you elaborate what that means? Also, are you running all 6 scripts at the same time (parallelly) on the same server (each one with separate java process)?
Pegasystems
IN
Quick question
Why are you replacing -Djava.io.tmpdir with -Dpega.tmpdir?
It looks like the value given to -Djava.io.tmpdir "/bix/prtemp" is still being used from the exception seen
[java] Caused by: java.util.zip.ZipError: jzentry == 0,
[java] jzfile = 139703767558704,
[java] total = 1035,
[java] name = /bix/prtemp/extractedFiles/apploader/praxis2-1.6.2.jar,
Infosys Ltd.
US
Hi Kevin and Rajiv- Thanks for the attention.
The log i have posted in this article is before making the change. Since this issue is not reproducible in any lower environment we are unable to capture log after making the changes. We have tried -Djava.io.tmpdir and -Dpega.tmpdir both variables but in in temp director there is no temporary files generated which is an evidence of changes not working.
To response to Kevins answers- we are running the scripts in parallel using same JVM. The customization in Pega configuration is not really done. In SR customization is highlighted because we are using custom java to zip and transfer the generated files to allocated ftp server rather using apache.
One more point we have prtemp folder reference in prconfig.xml and bootstrap.properties, will it be causing configuration in bix file overridden? Not sure if we eliminate this the configuration changes we did will be picked up.
Hope that answers your question. Appreciate your quick response.
Pegasystems
IN
I apologize for not responding earlier. Would it be possible to remove all references to prtemp in the files since you are using the JVM argument to set it and then try.
If that doesn't work, we would like you to share you script which invokes BIX along with the prconfig and prbootstrap.properties files. Also, send the log file when you run BIX.
Updated: 26 Aug 2016 12:52 EDT
Infosys Ltd.
US
Hi Nistri- Thank you very much for the response. We will try the approach and confirm if that helps.
Jp Morgan Chase
US
Hi Shailendras, has this issue been resolved at your end? We are also getting the same error in PROD(only). We are passing the tmpdir in commandline as shown below.
nohup $ANT_HOME/bin/ant $antparams -Djava.io.tmpdir=$BIX_OUT/WorkListAssignmentInfo1Temp -Drule.name="WorkListAssignmentInfo1">$BIX_ROOT/logs/WorkListAssignmentInfo1_$DAY.log &
Virtusa
IN
Hi Nistr,
Behalf of Shailendra, I am looking into the same issue. Still we are facing same issue. We tried to change all the 6 xml files like <jvmarg value="-Dpega.tmpdir=/bix/prTempWorkList"/> ..but here we have prbootstrap.xml having one entry with "com.pega.pegarules.bootstrap.tempdir=/bix/prtemp" and
prconfig.xml having "<env value="/bix/prtemp" name="Initialization/explicitTempDir"/>".
And also all the 6 xmls are having entry like below (ex:BIXEXTRACTASSIGN-WORKLISTTOXML.xml)
"<jvmarg value="-Dpega.tmpdir=/bix/prtemp"/>"
As of now we are using for all files will be extracted into the prtemp. But if we want to make the changes as per the SR-A86752 which Shailender explained, then we need to have all the prconfig,prbootstrap and .xmls should have the below entries right?
- bix/prTempWorkList
- bix/prTempExcludeWork
- bix/prTempMFWork
- bix/prTempOperatorID
- bix/prTempHistoryWork
- bix/prTempWorkBasket
How we can give multiple tempdirectories entries in a single prconfig,prbootstrap as we have single file of each for bix setup .. Will pega allow multiple tempdirectories in prconfig.xml as below?
Hi Nistr,
Behalf of Shailendra, I am looking into the same issue. Still we are facing same issue. We tried to change all the 6 xml files like <jvmarg value="-Dpega.tmpdir=/bix/prTempWorkList"/> ..but here we have prbootstrap.xml having one entry with "com.pega.pegarules.bootstrap.tempdir=/bix/prtemp" and
prconfig.xml having "<env value="/bix/prtemp" name="Initialization/explicitTempDir"/>".
And also all the 6 xmls are having entry like below (ex:BIXEXTRACTASSIGN-WORKLISTTOXML.xml)
"<jvmarg value="-Dpega.tmpdir=/bix/prtemp"/>"
As of now we are using for all files will be extracted into the prtemp. But if we want to make the changes as per the SR-A86752 which Shailender explained, then we need to have all the prconfig,prbootstrap and .xmls should have the below entries right?
- bix/prTempWorkList
- bix/prTempExcludeWork
- bix/prTempMFWork
- bix/prTempOperatorID
- bix/prTempHistoryWork
- bix/prTempWorkBasket
How we can give multiple tempdirectories entries in a single prconfig,prbootstrap as we have single file of each for bix setup .. Will pega allow multiple tempdirectories in prconfig.xml as below?
<env value="/bix/prTempWorkList" name="Initialization/explicitTempDir"/>
<env value="/bix/prTempWorkBasket" name="Initialization/explicitTempDir"/>
<env value="/bix/prtemp" name="Initialization/explicitTempDir"/> etc..
Please suggest feasible solution to resolve this issue. Thanks in anvance!
Pegasystems
IN
Hi Naresh,
I am little confused by the above message. You mention the following
As of now we are using for all files will be extracted into the prtemp.
This seems to indicate that the output directory for the extracts is the same as the temp directory. Please elaborate why the temp directory is being used for extraction as well.
How we can give multiple tempdirectories entries in a single prconfig,prbootstrap as we have single file of each for bix setup .. Will pega allow multiple tempdirectories in prconfig.xml as below?
Why would the above be needed? If you are the same command line setup to run multiple extract rules, then all of them can use the same temp directory provided the extraction directory configured in each of the extract rules is different.
You can also use the -P option to override the extract directory when running the command line while keeping the temp directory same. Please refer the user guide - https://docs-previous.pega.com/bix-721-user-guide