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Question

 John Paul Raja Christu Raja (JohnPaulRaja,C)
Maantic Inc
Consultant
Maantic Inc
US
JohnPaulRaja,C Member since 2011 302 posts
Maantic Inc
Posted: Dec 20, 2017
Last activity: Dec 22, 2017
Posted: 20 Dec 2017 20:19 EST
Last activity: 22 Dec 2017 8:07 EST
Closed

Sporadic Error in JMS listener

Hi,

JMS listener sporadically generates error and fails to process the record.

This listener is running in multiple nodes.

Any idea to resolve the issue.

Log exception details

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Hi,

JMS listener sporadically generates error and fails to process the record.

This listener is running in multiple nodes.

Any idea to resolve the issue.

Log exception details

failed:PRRuntimeError:com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:712)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:467)
at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.runActivities(ServiceAPI.java:1896)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:390)
at sun.reflect.GeneratedMethodAccessor115.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1301)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1038)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:893)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:331)
at com.pega.pegarules.integration.engine.internal.services.jms.JMSListener.handleRequest(JMSListener.java:1267)
at com.pega.pegarules.integration.engine.internal.services.jms.JMSListener.processMessages(JMSListener.java:841)
at com.pega.pegarules.integration.engine.internal.services.jms.JMSListener.runPoller(JMSListener.java:760)
at com.pega.pegarules.integration.engine.internal.services.jms.JMSListener.run_(JMSListener.java:752)
at com.pega.pegarules.integration.engine.internal.services.listener.ServiceListenerBaseImpl.run(ServiceListenerBaseImpl.java:454)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.processAsyncTask(AsyncServant.java:213)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.invoke(AsyncServant.java:167)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:327)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:270)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)
at sun.reflect.GeneratedMethodAccessor92.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:246)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)
at com.pega.pegarules.session.internal.engineinterface.etier.mdb.PRAsync.processRequest(PRAsync.java:155)
at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.AsyncTask.run(AsyncTask.java:64)
at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.RunnableWrapper.run(RunnableWrapper.java:71)
at com.ibm.ws.asynchbeans.J2EEContext$RunProxy.run(J2EEContext.java:271)
at java.security.AccessController.doPrivileged(AccessController.java:396)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:797)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)
Caused by: java.lang.NullPointerException
at com.pega.pegarules.data.internal.access.Opener.getClassFromKeyPage(Opener.java:1937)
at com.pega.pegarules.data.internal.access.DatabaseImpl.openIfStale(DatabaseImpl.java:3890)
at com.pega.pegarules.data.internal.access.DatabaseImpl.openIfStale(DatabaseImpl.java:3876)
at com.pegarules.generated.activity.ra_action_sbmautoclose_94aa52b84bdb6f293a1cdb3a14dda9d9.step1_2_circum0(ra_action_sbmautoclose_94aa52b84bdb6f293a1cdb3a14dda9d9.java)
at com.pegarules.generated.activity.ra_action_sbmautoclose_94aa52b84bdb6f293a1cdb3a14dda9d9.step1_0_circum0(ra_action_sbmautoclose_94aa52b84bdb6f293a1cdb3a14dda9d9.java:537)
at com.pegarules.generated.activity.ra_action_sbmautoclose_94aa52b84bdb6f293a1cdb3a14dda9d9.perform(ra_action_sbmautoclose_94aa52b84bdb6f293a1cdb3a14dda9d9.java:81)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3527)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10674)
at com.pegarules.generated.activity.ra_action_processpreauditmessage_4576b4b195800b09280d8c079ca99ed7.step30_circum0(ra_action_processpreauditmessage_4576b4b195800b09280d8c079ca99ed7.java:2611)
at com.pegarules.generated.activity.ra_action_processpreauditmessage_4576b4b195800b09280d8c079ca99ed7.perform(ra_action_processpreauditmessage_4576b4b195800b09280d8c079ca99ed7.java:651)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3527)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646)
... 38 more


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Java and Activities
Data Integration

Posted: 6 years ago
Posted: 20 Dec 2017 23:13 EST
Arun Kumar Mahanty (Arun_Mahanty)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hi,

Did some research on this stack trace however didn't find anything relevant .

In activity  sbmautoclose due to some db operation at step1_2_  is failing ,let us know what this step is doing  .

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Posted: 6 years ago
Posted: 22 Dec 2017 8:07 EST
Arun Kumar Mahanty (Arun_Mahanty)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hello John,

Could you please provide the screenshot of the activity with the steps expanded .

Which Pega version your using .

I have checked the 7.2 code com.pega.pegarules.data.internal.access.Opener.getClassFromKeyPage method returns the class of an instance, given its key properties.

To debug more into the issue please enable debug for the logger com.pega.pegarules.data.internal.access.DatabaseImpl  and try to run the usecase and later on disable the logger .

Share us the logs .

Thanks,

Arun

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