Question
Skipping a stage
Hello everyone,
In my application, the first stage is registration stage where the user can register and the operator id gets created for that person automatically.
Later if that person logins, if he/she runs the case, the first stage i.e. Registration stage should be skipped from him and the case should start from the second stage. Can anyone help me out in resolving this?
Thanks and regards,
Vineeth.
Pegasystems Inc.
US
Truviq Systems Private Limited
IN
Hello,
Thanks for your support. Here I am not using any when rule at all. New users will register through a guest portal where the first stage i.e. Registration is routed. The registered user can access the customer portal using operator ID that was created earlier. Here the customer will start a case and this is the place where the first stage registration should be skipped. Is that possible?
Thanks and regards, Vineeth.
K L University
IN
Hello ,
As mentioned if we skip a process and in that process if we have create a case .The instance of a case is getting created even if process is skipped.Can you please help me to resolve this .Thank you
Hello, it is possible to make a stage or process within a stage conditional. Sounds like you want to use a when rule to check if they are registered. If it resolves to true, the process runs. If it resolves to false, the process is skipped. Right now the process likely has the "Always" when rule associated with it. Best Regards, Tara, Self Study Support Team