On moving to a previous stage like from stage 3 to stage 1 i want to skip 1st and 2nd processes in stage 1and perform the 3rd process only how to do so?
On moving to a previous stage like from stage 3 to stage 1 i want to skip 1st and 2nd processes in stage 1and perform the 3rd process only how to do so?
Rulesstack Private Limited
IN
Hi @TanyaS58,
We have the Start Process stage option in case designer. You can invoke a when rule or use expression builder to start/skip any stage conditionally.
Thanks,
Ravoof.
Cognizant
IN
@Mohammad Ravoof but what when condition we should provide like this should happen only when we are going back to the previous stage.
Do we need to add the when rule here?
Maantic Inc
IN
You can run a decision shape is stage 1 where you can check in pxFlow whether it already passed stage 3 before. If so then skip 1st and 2nd process.
Cognizant
IN
@Sindhu Nalajala can you please comment the complete configuraion starting from where to configure this when rule til the end.
Cognizant
IN
@SohamM95 the first time i create a case it should commence from stage 1 execute all the 3 processes in it and then move to stage 3 ,now here at stage 3 if we do a change stage so it should come back to stage 1 but in this case it should not execute process 1 and 2 in stage 1 only process 3 it should execute.What when logic to provide so it can know that the case has already passed stage 1 earlier?
Maantic Inc
IN
Once i comes back to stage 1, on the decision shape check in pxFlow pagegroup if stage 3 is created or not. If so that means the process already went there before, so then skip it.