Question
Bank Mandiri
ID
Last activity: 31 Mar 2025 7:35 EDT
SKIN ACTION ERROR
error when I want to Delete / Check in Skin
does anyone know how to resolve this? Thank You
Pegasystems Inc.
GB
While this specific error isn't documented in detail in our knowledge base, I can suggest several troubleshooting approaches that may help resolve the issue:
Below is a GenAI answer - please carefully check the References on which the answer is based:
While this specific error isn't documented in detail in our knowledge base, I can suggest several troubleshooting approaches that may help resolve the issue:
Below is a GenAI answer - please carefully check the References on which the answer is based:
Potential Solutions to Try
- Check for References and Dependencies
- The error might be occurring because the Skin has dependencies or is being referenced by other components in your application.
- Use the "Where Used" feature to identify any rules or components that reference this Skin.
- Temporarily modify these references or dependencies before attempting to delete or check in the Skin.
- Ruleset Locking Issues
- Ensure that you're working with the correct version of the Skin and that the ruleset isn't locked.
- If the Skin is in a locked ruleset, you may need to perform a private edit instead.
- Clear Browser Cache
- Sometimes browser caching can cause unexpected behavior with UI components.
- Try clearing your browser cache and cookies, then restart your browser before attempting the operation again.
- Use Tracer Tool
- Enable the Tracer tool before attempting to delete or check in the Skin to capture more detailed information about the error.
- The additional context from the Tracer might reveal the root cause of the issue.
- Check for Corrupted Style Elements
- The error mentions ".pyText" and "Embed-Skin-Style", suggesting there might be an issue with embedded style elements.
- Review the Skin for any custom or embedded styles that might be causing conflicts.
If these approaches don't resolve the issue, I would recommend opening a case with Pega Support, as this appears to be a specific technical error that might require more specialized troubleshooting
(I see that you already logged INC-C11077 but then did not respond when our support team tried to contact you. Please reopen if you still need help with that ticket)
References:
- Troubleshooting tools and techniques
- Exceptions in Pega Diagnostic Center
- Troubleshooting a Pega Platform application
If your issue is solved, please post a Reply on this question, and mark it with 'Accepted Solution' so that other users can see the solution.