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Question

 Rajasekhar U (RajasekharU0829)
CGI

CGI
IN
RajasekharU0829 Member since 2013 102 posts
CGI
Posted: Dec 22, 2017
Last activity: Apr 17, 2018
Posted: 22 Dec 2017 10:17 EST
Last activity: 17 Apr 2018 2:55 EDT
Closed

Setting Maximum Email Size for Inbound Email

we have four listeners in our application. So, we thought of using DSS which will be applicable for all Email listeners

Option 1: We tried and it is not working

Owning rule-set : Pega-IntSvcs

Purpose: Services/EmailMaxSize

Option 2: We tried and it is not working

Owning rule-set: Pega-Engine

Purpose: prconfig/services/emailMaxSize/default

Can someone suggest, how to set DSS?

Thanks in Advance..........

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Posted: 6 years ago
Posted: 22 Dec 2017 10:37 EST
Arun Kumar Mahanty (Arun_Mahanty)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hello Rajsekhar,

As per this article below DSS should work

Owning rule-set: Pega-Engine

Purpose: prconfig/services/emailMaxSize/default

However if your observing it’s not working please enable debug for the logger EmailListener and let us provide the logs for review .

Thanks,

Arun

 

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Posted: 6 years ago
Posted: 23 Dec 2017 7:41 EST
Mounica Gudaboina (gudam)
PEGA
Principal Engineer, Technical Support
Pegasystems Inc.
IN

Hello Rajasekhar,

Can you please check if you have given any value to the Maximum Email Size (KB) field on the process tab of the email listeners form?

I am asking this because a value entered in this field overrides the value specified in the configuration setting prconfig/services/emailMaxSize/default. 

Thanks!

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Posted: 6 years ago
Posted: 23 Dec 2017 11:31 EST
Mohammad Asif Hasan (Mohammad_Asif_Hasan)
EPAM Systems, Inc.
Mohammad Asif Hasan
EPAM Systems, Inc.
ES

Hi Rajasekhar,

Please refer this link troubleshooting email related issue in Pega.

https://collaborate.pega.com/discussion/troubleshooting-common-email-issues

There are chances when your EmailMaxSize is getting configured but it's failing due to other issues.

 

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Posted: 6 years ago
Posted: 8 Jan 2018 4:15 EST
Veera Durga Bhanuja Singuluri (Durga_Bhanuja) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hello Rajasekhar,

My colleague Arun replied on Jan 1 saying, restart is required after setting the DSS. 

Please try that and check whether the issue is resolved, otherwise please share us the logs for review. 

Thanks & Regards,

Durga

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Posted: 6 years ago
Posted: 9 Jan 2018 4:36 EST
Rajasekhar U (RajasekharU0829)
CGI

CGI
IN

Thanks Durga for your reply. We will check after restart of server.

Query: We have set "email/fetchsize" DSS and not restarted. Can we find some place in PDN to get the list of DSS required Server restart.

 

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Posted: 6 years ago
Posted: 24 Jan 2018 2:46 EST
Rajasekhar U (RajasekharU0829)
CGI

CGI
IN

Thanks Durga for your reply. We will check after restart of server.

Query: We have set "email/fetchsize" DSS and not restarted. Can we find some place in PDN to get the list of DSS required Server restart.

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