I understand, @Eswar KK. Our current API retrieves a list of all tickets along with some metadata, but it does not support fetching tickets by keyword or exposes additional details such as the Pulse feed. I would recommend reaching out to the product owner directly to see if there's anything on our roadmap.

Should the current metadata suffice, you might simply fetch details on a regular basis, for example once every hour, cache them locally, and make that list accessible to your chatbot. You could then, for example, ask a question like "was there any resolved ticket concerning PDC", and your bot might return this result.